Client Service Coordinator - 002415

Banfield Pet Hospital; Westwood (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading pet hospital seeks a Client Service Coordinator to enhance client experience and optimize team productivity. The role involves managing client flow, educating pet owners on wellness plans, and ensuring efficient hospital operations. Ideal candidates will demonstrate strong leadership, communication, and problem-solving skills while providing exceptional service to clients and their pets.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage client and pet flow through the hospital.
• Educate clients about wellness plans and hospital services.
• Assist clients with documentation and billing.

Skills

Leadership

Customer Focus

Integrity & Trust

Problem Solving

Communication

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming, and efficient manner. The role aims to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and direct client and pet flow to deliver superior care and optimize team productivity.
3. Support wellness plan clients by maximizing the number of pets seen through efficient hospital operations.
4. Provide professional, efficient, and exceptional service consistently.
5. Educate clients about wellness plans, preventative care, pet health, and hospital services.
6. Assist incoming clients with documentation, data entry, identification, and prompt service.
7. Assist outgoing clients with instructions, billing, prescription dispensing, retail sales, and appointment scheduling.
8. Manage hospital finances with accurate record-keeping and proper procedures.
9. Perform administrative duties as needed.

THE FIVE PRINCIPLES

• Quality: Prioritize consumer satisfaction, quality work, and value.
• Responsibility: Uphold personal and team accountability.
• Mutuality: Foster shared benefits for enduring relationships.
• Efficiency: Maximize resource use and minimize waste.
• Freedom: Maintain profitability to ensure future growth.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Organizational skills with a systematic approach.
• Strong problem-solving abilities to analyze and resolve issues.
• Consistently deliver attentive and courteous client service.
• Follow instructions accurately and provide clear directions.
• Mathematical skills for basic calculations.