Client Service Coordinator

Banfield Pet Hospital; Merrimack (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading veterinary services provider is seeking a dedicated Client Service Coordinator. This entry-level, full-time role involves providing exceptional client service, managing client flow, and ensuring smooth hospital operations. The ideal candidate will have strong communication and organizational skills, be comfortable around pets, and handle administrative tasks efficiently. Join us in promoting pet health and enhancing client experiences.

Qualifications

• Strong communication and customer service skills required.
• High school diploma or equivalent; veterinary or medical background preferred.

Responsibilities

• Provide exceptional client service and manage client flow.
• Assist clients with documentation and scheduling.
• Manage hospital finances and conduct administrative functions.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Education

High School Diploma

Tools

MS Word

Excel

Outlook

Job description

Join to apply for the Client Service Coordinator role at Banfield Pet Hospital

We are seeking a dedicated Client Service Coordinator to join our team. The role involves providing exceptional client service, promoting hospital services, and ensuring smooth operations within the hospital.

Responsibilities include:

1. Living and exemplifying the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively recruiting new clients and managing client flow for optimal pet care and team productivity.
3. Providing professional, efficient, and exceptional service, including welcoming clients and educating them about pet health and hospital services.
4. Assisting clients with documentation, scheduling, and dispensing prescriptions.
5. Managing hospital finances and conducting administrative functions.

Qualifications and Skills:

• Strong communication, customer service, and organizational skills.
• Ability to multi-task and solve problems efficiently.
• Fluent in English, with proficiency in computer software such as MS Word, Excel, and Outlook.
• High school diploma or equivalent; veterinary or medical background preferred.

Working Conditions:

• Ability to work long hours, including weekends and evenings.
• Comfortable around pets and able to perform physical activities such as standing, walking, and lifting up to 50 pounds.

Position Details:

• Entry level, full-time position.
• Located within the Veterinary Services industry.