Client Service Coordinator - 001240

CareerArc; Nanuet (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the veterinary field seeks a Client Service Coordinator to manage client interactions and ensure efficient hospital operations. The role requires strong communication and client service skills, along with the ability to multitask effectively in a fast-paced environment.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Provide exceptional service and educate clients on pet health.
• Maintain accurate financial records and perform administrative duties.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem-Solving

Job description

Client Service Coordinator - 001240 Job Listing at Banfield Pet Hospital in Nanuet, NY (Job ID R-205238)

Summary of Job Purpose and Function: The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner. The role also involves encouraging client loyalty and referrals.

Essential Responsibilities and Tasks:

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively promote hospital services and direct client flow to ensure excellent care and team productivity.
3. Support wellness plans by maximizing the number of pets seen and ensuring efficient hospital operations.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, and educating them on pet health and hospital services.
5. Assist clients with documentation, pet information entry, and identification procedures.
6. Handle outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
7. Maintain accurate financial records and follow opening and closing procedures.
8. Perform administrative duties as needed.
9. Other duties as assigned.

Qualifications and Competencies:

• Leadership, customer focus, peer relationships, integrity and trust, action orientation, communication skills, client service skills, priority setting, and time management.

Capabilities and Experience:

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out tasks.
• Problem-solving skills to analyze and resolve issues effectively.
• Excellent client service skills ensuring attentive and courteous interactions.
• Ability to follow instructions accurately and provide clear directions.
• Proficiency in basic mathematical skills.