Client Service Coordinator - 000320

Banfield Pet Hospital; Town of Pelham (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to enhance client experience and ensure efficient operations. The role involves managing client interactions, promoting services, and supporting the veterinary team in a friendly environment. Ideal candidates will have strong communication and organizational skills, with a focus on customer satisfaction and team productivity.

Qualifications

• Excellent written and verbal communication skills in English.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services to attract new clients.
• Provide exceptional client service and manage hospital finances.

Skills

Leadership

Customer Focus

Strong Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming, and efficient manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively promote hospital services to attract new clients and route clients and pets efficiently to ensure excellent care and team productivity.
3. Increase the number of pets seen by maintaining a well-organized hospital supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health and hospital services.
5. Assist incoming clients with documentation, pet information entry, and identification procedures.
6. Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
7. Manage hospital finances with accurate record-keeping and proper procedures.
8. Perform administrative duties as assigned.

THE FIVE PRINCIPLES

• Quality: Prioritize customer satisfaction, quality work, and value.
• Responsibility: Take personal responsibility and support team responsibilities.
• Mutuality: Aim for shared benefits that endure.
• Efficiency: Use resources optimally, avoid waste, and focus on core strengths.
• Freedom: Maintain the freedom to innovate and ensure financial stability.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and OWPs
• Strong Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions.
• Excellent written and verbal communication skills in English.
• Organizational skills with a systematic approach.
• Strong problem-solving skills with practical solutions.
• Consistent client service excellence.
• Ability to follow instructions accurately.
• Mathematical skills for basic calculations.