Client Service Coordinator - 001240

Banfield Pet Hospital; Nanuet (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to enhance client experience and manage hospital operations. The role requires strong communication, leadership, and organizational skills to ensure efficient service delivery and client satisfaction.

Qualifications

• Strong communication and client service skills.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services and ensure excellent client care.
• Assist clients with documentation and financial transactions.

Skills

Leadership

Customer Focus

Strong Communication

Listening Skills

Problem Solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner. The role also involves encouraging client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively promote hospital services and facilitate the flow of clients and pets to ensure excellent client care and team productivity.
3. Increase the number of pets seen by the hospital team through efficient hospital management.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, educating them on pet health, and encouraging hospital visits.
5. Assist incoming clients with documentation and pet information entry; assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
6. Manage financial transactions accurately and follow proper opening and closing procedures.
7. Perform necessary administrative functions and other duties as assigned.

THE FIVE PRINCIPLES

• Quality: Prioritize consumer satisfaction, quality work, and value for money.
• Responsibility: Take personal responsibility and support team accountability.
• Mutuality: Foster shared benefits that endure.
• Efficiency: Use resources fully, minimize waste, and focus on core strengths.
• Freedom: Maintain the freedom to innovate and sustain profitability.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and Optimum Wellness Plans (OWPs)
• Strong Communication and Client Service Skills
• Priority Setting and Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions
• Excellent written and verbal communication skills in English
• Organizational skills with a systematic approach
• Strong problem-solving abilities
• Consistent client service focus
• Ability to follow instructions accurately
• Basic mathematical skills

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.