Client Service Coordinator - 001140

A Caring Doctor (North Carolina), P.C.; High Point (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) and Roth retirement plans with

Paid time off and holidays

Continuing education allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and patient flow, support a veterinary medical team, and ensure clear communication with clients and staff.

You will promote hospital services, assist with appointments and billing, and help educate clients on pet health and preventive care while maintaining a welcoming, efficient front-desk experience.

Qualifications

• Minimum education: High School Diploma or equivalent; high school preferred.
• At least 1 year of related customer-service experience; medical or veterinary terminology preferred.
• Excellent spoken and written English with correct spelling, grammar and vocabulary.
• Ability to multi-task and shift attention between tasks quickly and accurately.
• Strong organizational skills and problem-solving ability.

Responsibilities

• Recruit new clients, promote hospital services, and route clients and pets to ensure superior client care and maximum team productivity.
• Maximize the number of pets seen by maintaining an efficient, productive hospital operation.
• Provide professional, efficient, and exceptional service at all times – welcome clients and pets, educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients: complete documentation, enter pet information and history, identify pets, and ensure prompt service.
• Assist outgoing clients: provide instructions, invoices, dispense prescription items, sell retail products, and schedule future appointments.
• Manage finances: maintain balances, and use proper opening and closing procedures.
• Perform administrative functions as necessary.
• Complete other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional Preventative Care

OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Specialized software

Job description

Job Summary

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a friendly and efficient manner.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. (Quality, Responsibility, Mutuality, Efficiency, Freedom)
• Recruit new clients, promote hospital services, and route clients and pets to ensure superior client care and maximum team productivity.
• Maximize the number of pets seen by maintaining an efficient, productive hospital operation.
• Provide professional, efficient, and exceptional service at all times – welcome clients and pets, ensure their comfort, and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients: complete documentation, enter pet information and history, identify pets, and ensure prompt service.
• Assist outgoing clients: provide instructions, invoices, dispense prescription items per the veterinarian’s instructions, sell retail products, and schedule future appointments.
• Manage finances: maintain balances, and use proper opening and closing procedures.
• Perform administrative functions as necessary.
• Complete other job duties as assigned.

Qualifications

• Competencies: Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional Preventative Care, OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Capability to multi‑task and shift attention between tasks quickly and accurately.
• Excellent spoken and written English, correct spelling, grammar, and vocabulary.
• Organizational ability: systematic approach, orderliness, and problem‑solving skills.
• Intellectual and mathematical ability: follow instructions, compute rates, ratios, percentages, and convert units.
• Computer skills: confidence with Microsoft Word, Excel, Access, Outlook, and specialized software.
• Attitudes: initiative, integrity, cooperativeness, flexibility, independence, and resilience under stress.
• Minimum education: High School Diploma or equivalent; high school preferred.
• Experience: at least one year of related customer‑service experience; medical or veterinary terminology preferred.

Special Working Conditions

• Ability to work at a computer for long periods and stand, walk, stoop, kneel, crouch, and manipulate up to 50 lb.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.
• Work over 40 hours per week; flexible schedule including weekends and evenings.
• Requires reading, writing, and speaking English.
• Moderately high noise level and required visual acuity to operate equipment.

Pay Range

$15.00 – $18.69 hourly (based on experience, skill level, education, and location).

Benefits

• Health, dental, and vision insurance.
• 401(k) and Roth retirement plans with company match.
• Paid time off and holidays.
• Employee mental‑health resources, coaching, and counseling.
• Free Optimum Wellness Plans for pets – three plans per associate.
• Life insurance (company‑paid) and optional supplemental coverage.
• Short‑ and long‑term disability coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance (eligible positions).
• Backup child and elder care, family‑support resources.
• Fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits and legal plan.
• Identity protection and commuter benefits.
• Exclusive discounts on products and services.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.