Client Service Coordinator

Medical Management International, Inc.; Dublin (CA); On-site; USD 26,505 - 33,875; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) and Roth retirement plans

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. in Dublin, California is seeking a Client Service Coordinator to drive client and pet flow, provide exceptional service, and manage documentation. Responsibilities include recruiting new clients, educating them about services, and maximizing hospital productivity.

This position requires strong communication skills, a high school diploma, and 1 year of customer service experience. Comprehensive medical, dental, and vision insurance, along with various benefits, are offered.

Qualifications

• 1 year of related experience, preferably in customer service.
• Ability to communicate fluently in English.
• Strong organizational and problem-solving skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the number of pets seen by the hospital team.
• Recruit new clients by promoting hospital services.

Skills

Leadership

Client Service Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Client Service Coordinator

This position is open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. As a Client Service Coordinator (CSC), you will drive the flow of clients and pets through the hospital, maximize the productivity of the veterinary medical team, ensure efficient communication with associates and clients, and coordinate client and pet care in a welcoming and efficient manner, influencing clients to return and refer others.

Job Summary

The CSC's core responsibilities include recruiting new clients, maximizing pet visits, providing professional and exceptional service, educating clients about wellness plans and preventative care, managing documentation and finances, conducting administrative functions, and performing additional duties as assigned.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients, ensuring they are comfortable, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history in the computer, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items as directed, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Five Principles

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – Demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A shared benefit endures for all.
• Efficiency – Use resources fully, waste nothing, and do only what we can do best.
• Freedom – Shape our future freely; profit is needed to remain free.

Hiring Qualifications

• Competencies: Leadership (Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening); Functional (Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management).
• Ability to multi‑task: Manage multiple tasks quickly and accurately under distracting conditions without loss of accuracy.
• Communication skills: Read, write and speak fluent English with appropriate grammar and vocabulary; strong written and verbal communication.
• Organizational ability: Systematic approach to assignments, orderly, and clear when cutting through confusion.
• Problem‑solving skills: Identify, analyze and solve problems; translate problems into practical solutions.
• Client service skills: Provide attentive, courteous and informative service to clients consistently.
• Intellectual ability: Follow instructions accurately in oral, written or diagram format.
• Mathematical ability: Perform basic arithmetic; calculate rates, ratios, percentages and convert units.
• Computer skills: Use a computer and specialized software confidently (Microsoft Word, Excel, Access, Outlook).
• Attitudes (will do): Initiative, Integrity, Cooperativeness, Flexibility, Independence, Stress tolerance, Resiliency.

Special Working Conditions

• Long periods at a computer.
• Confidence around pets (dogs, cats, birds, reptiles).
• Work may exceed 40 hours per week, including weekends and evenings.
• Reasonable mental processes for reasoning, remembering, mathematics and language; sufficient ambulatory skills.
• Moderately high noise level.
• Physical requirements: stand, walk, stoop, kneel, crouch, climb, lift and carry up to 50lb; good hand‑eye coordination and visual acuity.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, medicinal and controlled substances.

Experience, Education and/or Training

High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography. One year of related experience required (customer service preferred). Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources, including free coaching and counseling.
• Associate life insurance (company‑paid) and optional supplemental life insurance.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance (eligible positions).
• Backup child and elder care, fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits.
• Legal plan and identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status: Full‑time associates are eligible for all benefit programs; part‑time associates are eligible for those with an asterisk (*).

Equal Opportunity Employer

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, veteran, disability status or other protected characteristics.

Pay Range

The pay range for this role is $19.24 - $24.59 per hour, determined by candidate experience, skill level and education, and may vary by location or applicable minimum wage laws.