Client Service Coordinator

A Caring Doctor (New Jersey), P.C.; Paramus (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan with match

Paid Time Off and Holidays

Wellbeing resources

Job summary

Banfield Pet Hospital in Paramus, NJ seeks a Client Service Coordinator to drive patient and client flow, support the veterinary team, and promote wellness plans. You will interact with clients and pets, ensuring smooth service and accurate records throughout visits.

The role emphasizes exceptional client service, teamwork, and the ability to educate clients about preventive care and hospital services while maintaining efficient operations.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography duties.
• One year related experience preferred, especially in customer service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and route flow of clients and pets for superior care.
• Maximize pets seen by maintaining a productive hospital to support wellness plans.
• Provide professional, efficient service, welcome clients and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care and services.
• Assist clients with documentation, pet information in the system, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Organizational

Preventative care & OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Experience with radiography (18+)</n

One year related experience

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Client Service Coordinator

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering pet information and history in the computer, utilizing proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Qualifications & Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities & Experience

• Ability to multi‑task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability: demonstrates a systematic approach, maintains order, and cuts through confusion turning chaos into order.
• Problem solving skills: identifies, analyzes and solves problems; translates problems into practical solutions.
• Client service skills: consistently ensures team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability: accurately follows instructions and provides directions.
• Mathematical ability: performs basic calculations, rate, ratio and percent; converts units of measurement.
• Computer skills: proficient in Microsoft Word, Excel, Access, Outlook and related software.

Attitudes

• Initiative: uses discretion to find solutions, presents options and ideas to enhance processes, takes on additional responsibilities.
• Integrity: adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion and sound judgment.
• Cooperativeness: works with others, collaborates, compromises, promptly shares relevant information.
• Flexibility: open to changing situations and opportunities, performs all assigned tasks.
• Independence: performs duties without supervision.
• Tolerance for Stress/Resiliency: maintains a positive outlook, rebounds quickly from frustrations, remains composed and friendly during stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work may require more than 40 hours per week; includes weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language ability.
• Noise level is moderately high.
• Requires ambulatory skills for duties within the hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds.
• Requires good hand‑eye coordination and visual acuity for keyboard and equipment use.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Compensation

The pay range for this role is $17.70 – $22.62 hourly. The specific rate is determined based on the candidate’s experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company‑paid) and optional supplemental life coverage.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Statement

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.