Client Service Representative

Medical Management International, Inc.; Arizona; On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) and Roth retirement plans

Paid Time Off and Holidays

Mental Health and Wellbeing resources

Continuing Education Allowance

Job summary

VCA Inc. is seeking a dedicated Client Service Coordinator in Arizona. This pivotal role drives the client and pet flow, ensuring optimal communication and service standards in a veterinary hospital. Responsibilities include client education on health needs, managing office functions, and enhancing the productivity of the medical team.

The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Benefits include comprehensive medical insurance, 401(k) plans, and paid time off.

Qualifications

• Must possess excellent communication skills in English.
• Experience in customer service preferred.
• Medical background in veterinary or healthcare is a plus.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Educate clients about pet health and wellness plans.
• Maximize productivity of the veterinary medical team.

Skills

Multi-tasking

Communication skills

Client service skills

Organizational ability

Problem solving skills

Mathematical ability

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of client and pet numbers, ensures good communication with associates and clients, coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, and influences clients to return and refer their friends and families.

RESPONSIBILITIES

• Live and exemplify the Five Principles of Mars, Inc. within yourself and the team.
• Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our Wellness Plan clients.
• Provide professional, efficient, and exceptional service at all times, welcoming clients and pets, ensuring their comfort and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and histories into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and operating proper opening and closing procedures.
• Conduct necessary administrative functions.
• Other duties as assigned.

HIRING QUALIFICATIONS COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Multi-tasking: manage multiple tasks simultaneously without loss of accuracy.
• Communication skills: read, write, and speak fluent English using correct grammar and vocabulary; strong written and verbal communication.
• Organizational ability: systematic approach, orderly, can turn chaos into order.
• Problem solving skills: identify, analyze, and solve problems; translate into practical solutions.
• Client service skills: consistently deliver attentive, courteous, informative service.
• Intellectual ability: follow instructions reliably.
• Mathematical ability: basic arithmetic, rates, ratios, percentages, unit conversion.
• Computer skills: comfortable with Microsoft Office and other specialized software.

ATTITUDES (WILL DO)

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Stress tolerance & resilience

WORKING CONDITIONS

• Ability to work at a computer for long periods.
• Comfortable around pets (dogs, cats, birds, reptiles, etc.).
• Work may exceed 40 hours per week; includes weekends and evenings.
• Reasoning, memory, mathematics, language skill requirements.
• Moderate noise level.
• Ambulatory skills to stand, walk, stoop, kneel, crouch, climb.
• Lift up to 50 pounds.
• Good hand‑eye coordination, dexterity, and visual acuity for keyboard use.
• Vision requirements: close, distance, color, peripheral, depth perception, focus adjustment.
• Exposure to pets, anesthesia, radiation, hazardous substances, medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for duties involving radiography and radioactive substances.
• Minimum one year related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

PAY RANGE

$15.00 - $18.69 per hour, adjusted based on candidate’s experience, skill level, education, and location.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Generous 401(k) and Roth retirement plans with company match
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and Holidays
• Mental Health and Wellbeing resources, including coaching and counseling
• Associate Life Insurance (company‑paid) and optional supplemental coverage
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Independent Voluntary Protection Benefits
• Legal Plan for various legal needs
• Identity Protection
• Commuter Benefits
• Three free Optimum Wellness Plans for pets
• Exclusive discounts on products and services

EEO STATEMENT

Banfield Pet Hospitals is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.