Client Service Coordinator (Full-Time)

A Caring Doctor (Minnesota), P.A.; Timber Creek (AR); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) and Roth retirement plans

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. in Timber Creek, Arkansas is seeking a Client Service Coordinator to enhance client and pet care experience. The role includes maximizing hospital productivity, client education, and administrative duties while fostering an engaging team environment.

This position demands strong organizational skills and the ability to communicate effectively with clients and the veterinary team. Candidates should have a high school diploma and customer service experience. Benefits include comprehensive health insurance and 401(k) plans.

Qualifications

• One year of customer service experience required.
• Preferred background in veterinary or healthcare settings.
• Must be at least 18 to perform certain duties.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Educate clients about pet health and hospital services.
• Manage administrative functions and financial tasks.

Skills

Leadership

Customer Focus

Integrity & Trust

Client Service Skills

Communication Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

CLIENT SERVICE COORDINATOR

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizing the veterinary medical team’s productivity, ensuring effective communication with associates and clients, and coordinating the care of clients and pets in a welcoming, efficient, and friendly manner. The role’s aim is to influence clients to return and refer their friends and families while fostering a fun team environment that offers clear career growth opportunities.

JOB SUMMARY

The CSC works within the high‑velocity, client‑centric environment of Banfield Pet Hospital, promoting hospital services, ensuring superior client care, and maximizing the number of pets seen by the team. The position involves recruitment, client education, documentation entry, financial management, administrative functions, and cross‑functional collaboration with the veterinary staff and associates.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within oneself and the team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital, supporting the needs of our Wellness Plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history into the computer, placing collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – Demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – Use resources to the full, waste nothing, and do only what we can do best.
• Freedom – Shape our future and remain free; profit supports that freedom.

HIRING QUALIFICATIONS

Competencies:

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.

Capabilities & Experience:

• Multi‑tasking: manage multiple tasks simultaneously, shift focus accurately under distracting conditions.
• Communications: read, write, and speak fluent English with correct grammar, style, and vocabulary; spell commonly used words accurately.
• Organizational: systematic approach to assignments, order, and turning chaos into order.
• Problem solving: identify, analyze, and solve problems; translate problems into practical solutions.
• Client service: consistently deliver attentive, courteous, and informative service.
• Intellectual: follow instructions from oral, written, or diagram format and provide directions.
• Mathematical: add, subtract, multiply, divide, compute rate, ratio, percent, and convert units of measurement.
• Computer: proficient in Microsoft Word, Excel, Access, Outlook, and specialized software.

Attitudes (will do):

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

Special Working Conditions

• Work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work may require over 40 hours/week; work weekends and evenings.
• Clear mental processes for reasoning, memory, mathematics, and language (English).
• Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity (close, distance, color, peripheral, depth).
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, medication, or controlled substances.

Experience, Education and/or Training

High School Diploma or equivalent preferred. Must be at least 18 to perform duties involving radiography or exposure to radioactive substances. One year of related customer service experience required; medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Generous 401(k) and Roth retirement plans with company match
• Paid time off and holidays
• Top‑tier mental health and wellbeing resources (free coaching and counseling)
• Associate life insurance (company‑paid) and optional supplemental life insurance
• Company‑paid short‑ and long‑term disability
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid parental leave (birth and adoption)
• Continuing education allowance (eligible positions)
• Backup child and elder care & family support resources
• Fertility and family‑building support
• Digital exercise therapy program
• Voluntary protection benefits
• Legal plan for cost‑effective legal services
• Identity protection services
• Commuter benefits
• Three free Optimum Wellness Plans for pets
• Exclusive discounts on products and services

Pay Range: $15.00 – $18.69 per hour, based on experience, skill level, education, and local wage laws.

EEO STATEMENT

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

ABOUT US

Banfield is a community of caring people with diverse thought, background, and approach. Together we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, finding value in our differences.