Client Service Coordinator

Medical Management International, Inc.

Chicago (IL)

On-site

USD 23,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical insurance

Retirement plans (401(k) and Roth)

Paid time off and holidays

Mental health resources

Dental and vision

Job summary

Banfield Pet Hospital in Chicago seeks a Client Service Coordinator to drive patient flow and optimize team productivity. You will ensure friendly, accurate service for clients and their pets while promoting wellness plans and hospital services.

Qualified candidates will have a high school diploma, at least one year of customer-service experience, and strong communication skills. The role requires physical activity and willingness to work weekends/evenings in a busy veterinary setting.

Qualifications

High School Diploma or equivalent required.
Minimum of 1 year customer-service experience.
Medical background (veterinary, human healthcare, or pharmaceutical) preferred.

Responsibilities

Greet and assist clients and pets, ensuring a welcoming experience.
Route clients and pets to optimize hospital productivity.
Educate clients about wellness plans and hospital services.
Process needed documentation and enter pet information accurately.
Assist with invoices, prescriptions, and scheduling.

Skills

Leadership

Customer focus

Integrity & Trust

Time management

Communication skills

Client service

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma

1 year customer-service experience

Medical background preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures effective communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner to foster client retention and referrals.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within oneself and the team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum team productivity.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our Wellness Plan clients.
Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags, and ensuring prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescription items as directed by the veterinarian, selling retail products, and scheduling future appointments.
Manage finances by maintaining accurate balances and following proper opening and closing procedures.
Conduct administrative functions as necessary.
Perform other duties as assigned.

Qualifications

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
Functional skills: Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
Ability to multi‑task and shift attention among multiple tasks quickly and accurately, even under distracting conditions.
Strong written and verbal communication skills; reads, writes, and speaks fluent English with correct grammar, style, and vocabulary.
Organizational ability: systematic approach to assignments, orderly, capable of turning chaos into order.
Problem‑solving skills: identifies, analyzes, and solves problems; translates problems into practical solutions.
Client‑service skills: provides attentive, courteous, and informative service and derives personal satisfaction from delivering great service.
Intellectual ability: follows instructions delivered orally, in writing, or by diagram; provides directions.
Mathematical ability: performs basic arithmetic, calculates rates, ratios, and percentages, and converts units of measurement.
Computer skills: comfortable using Microsoft Word, Excel, Access, Outlook, and specialized software.
Initiative, Integrity, Cooperativeness, Flexibility, Independence, Stress tolerance, and resilience.

Work Conditions

Requires working at a computer for long periods of time and confidence around pets of various species. Client needs and workload may require more than 40 hours per week, including weekends and evenings. Must be capable of standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 pounds. Requires good vision, hand‑eye coordination, and visual acuity for keyboard and equipment use. Exposed to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances.

Education and Experience

High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances. One year of related customer‑service experience required; a medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Equal Opportunity Statement

Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Benefits