Client Service Coordinator

Medical Management International, Inc.

Queen Creek (AZ)

On-site

USD 20,664 - 25,747

Full time

14 days+

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Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Three free Optimum Wellness Plans for pets

Legal Plan

Job summary

VCA Inc. in Queen Creek, Arizona, is hiring a Client Service Coordinator to maximize client and pet care flow in a friendly and efficient environment. You will manage the team’s productivity while ensuring exceptional client service.

Required are strong communication skills and experience in customer service, while a veterinary background is preferred. Benefits include comprehensive insurance and paid parental leave.

Qualifications

Minimum of one year of related experience, preferably in customer service.
Medical background or veterinary technician training preferred.
At least 18 years of age for duties involving radiography.

Responsibilities

Actively recruit and manage client flow through effective communication.
Maximize the number of pets seen by maintaining efficient processes.
Educate clients about health needs and hospital services.

Skills

Multi-tasking

Strong written and verbal communication skills

Organizational ability

Problem solving skills

Client service skills

Basic mathematical ability

Computer proficiency

Education

High School Diploma or equivalent

Tools

MS Office Suite (Word, Excel, Access, Outlook)

Job description

Client Service Coordinator

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering pet information and history in the computer, and ensuring prompt service.
Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and following proper opening and closing procedures.
Conduct administrative functions as necessary.
Perform other job duties as assigned.

The Five Principles

Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
Mutuality – A shared benefit endures.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future and profit to remain free.

Qualifications / Competencies

Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional Knowledge
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management

Skills & Experience

Ability to multi‑task; manage several tasks quickly and accurately.
Strong written and verbal communication skills in English.
Organizational ability to bring order to confusion.
Problem solving skills and practical solutions.
Consistent client service skills and personal satisfaction from service delivery.
Accurate following of instructions, or providing directions.
Basic mathematical ability including percentages and unit conversions.
Comfortable with computer and specialized software (Word, Excel, Access, Outlook).

Attitudes

Initiative and willingness to find solutions.
Integrity and ethical conduct.
Cooperativeness and collaboration.
Flexibility in changing situations.
Independence and ability to work without supervision.
Resilience under stress with positive demeanor.

Special Working Conditions

Long periods at a computer.
Confidence around pets.
Work may require more than 40 hours including weekends and evenings.
Physical ability to stand, walk, kneel, crouch, climb and lift up to 50 pounds.
Good hand‑eye coordination and visual acuity for keyboard use.
Exposure to pets that may bite or scratch and occasional anesthesia, radiation, biological hazards, and controlled substances.

Experience, Education and Training

High School Diploma or equivalent preferred.
Minimum 18 years of age for duties involving radiography and radioactive substances.
At least one year of related experience; customer service preferred.
Medical background (veterinary technician, healthcare, pharmaceutical) with medical terminology training preferred.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital is an equal opportunity employer and complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay

The pay range for this role is $15.00 – $18.69 per hour. The specific rate is determined by experience, skill level, and education and may vary depending on location or applicable minimum wage laws.

Benefits