CSC Part time

Medical Management International, Inc.; Wesley Chapel (FL); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) match

Paid Time Off

Job summary

VCA Inc. is seeking a Client Service Coordinator in Wesley Chapel, Florida to enhance client experience and maximize the efficiency of the veterinary medical team. In this role, you'll educate clients, manage client flow, provide exceptional service, and ensure financial accuracy.

Candidates should have a High School Diploma, solid customer service experience, and be comfortable working in a veterinary environment. Competitive pay with benefits including insurance and a 401(k) plan is offered.

Qualifications

• Must be at least 18 years old to perform duties involving radiography.
• One year related customer-service experience preferred.
• Medical background with terminology training preferred.

Responsibilities

• Drive client flow through the hospital and maximize veterinary team productivity.
• Educate clients about wellness plans and hospital services.
• Provide exceptional client service and manage finances.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Five Principles of Mars, Inc.

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional – Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (CAN DO)

• Ability to multi‑task – manages multiple tasks at one time, quickly and accurately shifts attention among tasks under distracting conditions.
• Communication skills – reads, writes, and speaks fluent English with appropriate grammar, style and vocabulary, and demonstrates strong written and verbal communication.
• Organizational ability – systematic approach to assignments, orderly and capable of cutting through confusion.
• Problem‑solving skills – identifies, analyzes and solves problems, translating them into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability – accurately follows instructions delivered in oral, written or diagram format.
• Mathematical ability – competent in addition, subtraction, multiplication, division, calculating rate, ratio and percent, and unit conversion.
• Computer skills – confidently uses a computer and specialized software, including Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (WILL DO)

• Initiative – willing and able to take appropriate steps in finding solutions to problems; presents options and ideas to enhance processes.
• Integrity – exhibits honesty, discretion, and sound judgment in accordance with Banfield values and ethics.
• Cooperativeness – willing to work with others, collaborate and compromise when necessary, and promptly share relevant information.
• Flexibility – open to changing situations and opportunities, and willing to perform all tasks assigned.
• Independence – able and willing to perform tasks without supervision.
• Tolerance for Stress / Resiliency – maintains a positive, can‑do outlook, rebounds quickly from frustrations and unpleasantness, and sustains a friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week, including weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language (reading, writing and speaking English) to perform duties proficiently.
• Moderately high noise level in the work environment.
• Requires sufficient ambulatory skills to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity and visual acuity for keyboard and equipment use.
• Exposure to various pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (X‑ray) and exposure to radioactive substances.
• One year related customer‑service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Equal‑Opportunity Statement

Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield complies with all applicable federal, state and local laws governing nondiscrimination in employment at all Banfield locations.

Compensation

The pay range for this role is $15.00 - $18.69 per hour, determined based on candidate experience, skill level and education and may vary by location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) and Roth retirement plans with company match
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and Holidays
• Mental Health and Well‑being Resources, including coaching and counseling sessions
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (eligible positions)
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy Program
• Voluntary Protection Benefits, Legal Plan, Identity Protection, and Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services