Client Service Coordinator

Medical Management International, Inc.; Burnsville (MN); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth retirement plans

Paid Time Off and Holidays

Continuing Education Allowance

Three Free Optimum Wellness Plans for Pets

Job summary

VCA Inc. is seeking a Client Service Coordinator to maximize productivity and ensure effective communication at Banfield Pet Hospital in Burnsville, Minnesota. This role involves driving client and pet flows while providing exceptional service.

The ideal candidate will possess a high school diploma, have strong customer service skills, and be comfortable working with various pets. Flexible hours, including weekends, may be required.

Qualifications

• At least 18 years old to perform duties involving radiography.
• One year of related experience with customer service preferred.
• Background in veterinary technician, human healthcare, or similar preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients and promote hospital services.
• Maximize the number of pets seen by the hospital team.
• Provide exceptional service to clients and pets.
• Conduct administrative functions as necessary.

Skills

Customer service

Communication

Time management

Education

High School Diploma or equivalent

Job description

Overview

The Client Service Coordinator (CSC) drives the flow of clients and pets through Banfield Pet Hospital, maximizes the productivity of the veterinary medical team, ensures effective communication with associates and clients, and coordinates client and pet care in a friendly and efficient manner.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

Working Conditions

• Ability to work at a computer for long periods of time.
• Confidence around a variety of pets (dogs, cats, birds, reptiles, etc.).
• Client needs and volume may require more than 40 hours per week.
• Requires working weekends and evenings.
• Exposure to pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Qualifications

• High School Diploma or equivalent (preferred).
• At least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related experience with customer service (preferred).
• Background in veterinary technician, human healthcare, pharmaceutical, or similar with medical terminology training (preferred).

Pay

The pay range for this role is $16.93 - $21.63 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑being Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and optional supplemental coverage.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for both birth and adoption.
• Continuing Education Allowance (for eligible positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan covering a wide range of legal needs.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.