Client Service Coordinator

Medical Management International, Inc.; Banfield (MI); On-site; USD 21,201 - 30,624; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Flexible Spending Accounts

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator at Banfield Pet Hospital in Michigan. The role involves managing client and pet flow, providing exceptional communication, and ensuring the productivity of the veterinary team. Excellent customer satisfaction and retention are key objectives.

Candidates should possess strong communication skills, customer service experience, and be comfortable working in a busy environment. The position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Minimum 18 years old for certain duties.
• One year of related customer service experience preferred.
• Medical background (veterinary technician or healthcare) preferred.

Responsibilities

• Manage client and pet flow through the hospital.
• Promote hospital services and educate clients.
• Conduct administrative functions as necessary.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Client Service Coordinator

Banfield Pet Hospital is seeking a Client Service Coordinator (CSC) to manage the flow of clients and pets through the hospital, maximize the productivity of the veterinary medical team, and provide exceptional service and communication to ensure client satisfaction and retention.

Job Summary

The CSC drives client and pet flow through the hospital, ensures effective communication with associates and clients, maximizes team productivity, and coordinates care to create a welcoming and efficient environment.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients, ensuring comfort, and educating on pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, using proper identification, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and performing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss; quality is our work, and value for money is our goal.
• Responsibility – Demand total responsibility from ourselves and support that of others.
• Mutuality – Shared benefit for all parties.
• Efficiency – Use resources to the full, waste nothing, and do only what we can do best.
• Freedom – Shape our future and maintain profit to remain free.

Hiring Qualifications

Competencies

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action‑Oriented, Listening.
• Functional: Preventative Care & OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Multi‑tasking: Manage multiple tasks accurately under distracting conditions.
• Communication: Strong written and verbal English skills.
• Organizational Ability: Systematic approach, orderliness, clarity.
• Problem Solving: Identify, analyze, and solve problems with practical solutions.
• Intellectual Ability: Follow instructions accurately.
• Mathematical Ability: Basic arithmetic and unit conversion.
• Computer Skills: Proficient with Microsoft Word, Excel, Access, Outlook.

Attitudes (Will Do)

• Initiative: Use discretion to find solutions and present options.
• Integrity: Adhere to Banfield values, exhibit honesty and judgment.
• Cooperativeness: Collaborate and share information.
• Flexibility: Adapt to changing situations.
• Independence: Perform tasks without supervision.
• Tolerance for Stress: Maintain composure and a positive outlook.

Special Working Conditions

• Work at a computer for long periods.
• Confidence around pets.
• Work may require more than 40 hours per week, including weekends and evenings.
• Reasoning, remembering, mathematics, and language ability required.
• Moderately high noise level.
• Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds.
• Good hand‑eye coordination and visual acuity for keyboard use.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, and controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Minimum 18 years old for radiography and radioactive exposure duties.
• One year of related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• 401(k) and Roth retirement plans with company match.
• Paid Time Off and Holidays.
• Mental Health and Wellbeing Resources.
• Associate Life Insurance and Supplemental Life Insurance.
• Short‑ and Long‑Term Disability.
• Flexible Spending Accounts and Health Savings Account.
• Paid Parental Leave.
• Continuing Education Allowance.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Legal Plan and Identity Protection.
• Commuter Benefits.
• Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

Pay Range

$15.39 to $22.23 per hour (based on experience, skill level, and location).

Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status.