Client Service Coordinator - Part-time

Medical Management International, Inc.; United States; On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision Insurance

401(k) and Roth retirement plans with company match

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. is looking for a Client Service Coordinator to enhance client flow and improve service in the veterinary practice. The role demands excellent communication and organizational skills while managing client interactions effectively.

To succeed, candidates should have a high school diploma and relevant customer service experience. Join a caring community committed to pets' health and well-being, with a focus on diversity and inclusion.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and effectively with clients.
• Competence in managing multiple tasks under distraction.

Responsibilities

• Drive client and pet flow through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about pet health and services.

Skills

Customer focus

Communication skills

Multi-tasking ability

Organizational ability

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

A career at Banfield means working in the pet healthcare field alongside industry experts, making a difference in the lives of pets and the clients we serve through client education and effective communication. You will be part of a fun team environment that offers a clear career path for continued growth and learning.

Job Summary

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly, efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Recruit new clients by promoting hospital services and route client and pet flow to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times by welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Perform administrative functions as necessary.
• Complete other duties as assigned.

The Five Principles

• Quality – The consumer is our boss; quality is our work; value for money is our goal.
• Responsibility – Total responsibility from ourselves and support of others.
• Mutuality – Mutual benefit is shared and enduring.
• Efficiency – Use resources fully and do only what we can do best.
• Freedom – Freedom to shape our future; profit to remain free.

Hiring Qualifications

• Competencies
  • Leadership: customer focus, peer relationships, integrity, trust, action‑oriented, listening.
  • Functional: preventative care and OWPs, communication skills, client service skills, priority setting, time management.
  • Multi‑tasking ability: manage multiple tasks quickly and accurately under distraction.
  • Written and verbal communication proficiency in fluent English.
  • Organizational ability: systematic approach, orderliness, problem‑solving skills.
  • Computer skills: Microsoft Word, Excel, Access, Outlook, and specialized software.
• Attitudes (will do): initiative, integrity, cooperativeness, flexibility, independence, stress resilience.
• Special working conditions: ability to work long periods at a computer, confidence around pets, availability for more than 40 hours per week including weekends and evenings, ability to lift up to 50 pounds, good hand‑eye coordination, exposure to pets, anesthesia, radiation, biological hazards and medication.
• Education and training requirements: high school diploma or equivalent preferred; at least 18 years old for radiography duties; one year related customer service experience preferred; medical background with terminology training is preferred.

Experience, Education and Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography duties.
• One year of related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred.

Equal‑Opportunity Employer

Banfield Pet Hospital is a drug‑free, smoke‑free, equal‑opportunity employer. We strongly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay Range

$16.16 – $20.66 hourly. The range reflects a general hiring range for the area; the specific rate is determined based on experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental and Vision Insurance
• 32 Cal. HealthPlan Health Insurance (HMO)
• 401(k) and Roth retirement plans with company match
• Student debt relief program (for full‑time DVMs)
• Paid time off and holidays
• Best‑in‑class mental health and wellbeing resources
• Associates life insurance (company‑paid) and supplemental life insurance
• Short‑ and long‑term disability coverage (company‑paid)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Paid parental leave for birth and adoption
• Continuing education allowance (eligible positions)
• Backup child and elder care and family support resources
• Fertility and family building support
• Digital exercise therapy program
• Voluntary protection benefits
• Legal plan
• Identity protection
• Commuter benefits
• Three free Optimum Wellness Plans for pets
• Exclusive discounts on products and services

About Banfield

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: a better world for pets. Our pledge is to create an inclusive environment where associates can be themselves, so we can find value in our differences and uphold the health and well‑being of our associates.