Client Service Coordinator Full Time

Medical Management International, Inc.; Danvers (MA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth) with company match

Paid Time Off and Holidays

Top‑Tier Mental Health and Well‑Being Resources

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator (CSC) to enhance client and pet experiences in a welcoming environment. The role includes maximizing productivity, guiding client flow, and providing exceptional service.

The ideal candidate will possess strong organizational, communication, and problem-solving skills and be comfortable working with pets. Compensation ranges from $16.93 to $21.63 hourly based on experience and qualifications.

Qualifications

• Ability to manage multiple tasks accurately.
• Fluent in English with strong communication skills.
• Strong ability to identify and solve problems.

Responsibilities

• Maximize the number of pets seen by the hospital team.
• Provide exceptional service to clients and pets.
• Assist clients in completing required documentation.

Skills

Customer Focus

Communication Skills

Client Service Skills

Organization

Problem-solving Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Client Service Coordinator (CSC)

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner. In this role you influence clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within yourself and your team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Qualifications

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Functional knowledge: Preventative care and Optimum Wellness Plans, Communication Skills, Client Service Skills, Priority Setting, Time Management, and relevant experience.
• Multi‑tasking: Ability to manage multiple tasks at one time, quickly and accurately shifting attention among tasks under distracting conditions while maintaining accuracy and a professional demeanor.
• Communication: Fluent in English, correct spelling, strong written and verbal communication skills, and ability to read, write, and speak using appropriate grammar, style, and vocabulary.
• Organizational ability: Systematic approach to carrying out assignments, orderly, and capable of turning chaos into order.
• Problem‑solving skills: Strong ability to identify, analyze and solve problems and translate them into practical solutions.
• Client‑service skills: Consistently ensures the team provides attentive, courteous and informative service to clients.
• Intellectual ability: Accurately and consistently follows written or oral instructions and provides directions.
• Mathematical ability: Ability to add, subtract, multiply and divide, compute rates, ratios and percentages, and convert units of measurement.
• Computer skills: Confident use of a computer and specialized software including Microsoft Word, Excel, Access, and Outlook.
• Attitudes (will do): Initiative, Integrity, Cooperativeness, Flexibility, Independence, and tolerance for stress with a positive, can‑do outlook.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may require more than 40 hours per week, including weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language used in English.
• Noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills; ability to stand, walk, stoop, kneel, crouch, and climb and manipulate items up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard and equipment use.
• Exposure to a variety of pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance (optional).
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family‑Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits (purchase‑able coverage).
• Legal Plan with accessible coverage.
• Identity Protection services.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Compensation

Pay range: $16.93 – $21.63 hourly, determined by candidate experience, skill level, education, location and applicable wage laws.

Equal Opportunity Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.