Client Service Associate/Teller (40 Hours) - Deer Valley (AZ)

National Bank of Arizona; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Parental Leave

HSA / FSA

PTO + Holidays

401(k) Match

Tuition Reimbursement

Mental Health Benefits

Employee Banking Products

Job summary

National Bank of Arizona is seeking a Client Service Associate (Teller) to join the Deer Valley branch. You will process debit and credit transactions, open and maintain accounts, and assist clients with a variety of banking services.

The role emphasizes cross-selling, bilingual English/Spanish preferred, and a schedule of Monday–Friday from 8:30 A.M. to 5:15 P.M. Pay ranges from $17.00 to $21.75 per hour, with competitive benefits and opportunities for growth.

Qualifications

• High School Diploma or equivalent and some cashiering, customer service, balancing or other related experience.

Responsibilities

• Process debit and credit transactions accurately in line with policies and procedures with acceptable balancing records.
• Assist clients with needs such as opening accounts, issuing checks, performing maintenance, ATM card activation, transfers, and check ordering.
• Resolve client issues through personal action or referrals to appropriate resources.
• Identify and maximize cross-sell opportunities by understanding client needs.
• Other duties as assigned.

Skills

Customer Service

Cash Handling

Balancing

Cross-Sell

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Client Service Associate (Teller) to join Arizona’s #1 Community Bank in our Deer Valley branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
• Identifies and addresses clients' needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
• Resolves clients’ problems either through direct personal action or referral to alternative branch or bank resources.
• Identifies and maximizes cross-sell the banks' opportunities through exploring needs.
• Other duties as assigned.

Qualifications:

High School Diploma or equivalent and some cashiering, customer service, balancing or other related experience.

Schedule: Monday – Friday: 8:30 A.M. – 5:15 P.M.; 40 hrs./wk.

• Basic knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on client's needs.
• Bilingual proficiency in English and Spanish languages, is preferred.

Pay range: $17.00 – $21.75 per hour, depending on experience.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.