Branch Service Manager - Scottsdale Road & 101/Phoenix (AZ)

National Bank of Arizona; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

Life and Disability Insurance

Paid Time Off

401(k) plan with company match

Tuition Reimbursement

Job summary

National Bank of Arizona is seeking a seasoned Branch Service Manager for our Scottsdale Road & 101/Phoenix branch. You will lead inside and outside sales efforts, mentor staff, and ensure top-tier customer service to help clients reach their financial goals.

In this role you will drive branch performance, maintain compliance, and coach a team in delivering solutions across accounts, loans, and services while fostering a collaborative community culture.

Qualifications

• High school diploma and 2+ years' experience in retail banking or related fields.
• Knowledge of banking processes, regulations, and products.
• Excellent communication and customer service skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist in achieving branch goals through personal production and supervision of inside sales and service.
• Ensure branch compliance with bank policies and prepare for audits.
• Identify client needs and provide solutions including new accounts and loans.
• Refer clients to other bank products and services.
• Provide sales leadership and coach staff.
• Handle cash transactions and other customer service duties as needed.

Skills

Customer service

Relationship building

Sales

Management

Education

High school diploma

Tools

MS Office

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Scottsdale Road & 101/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions

• Under the direction of the branch manager, is responsible for assisting in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.
• Assists in keeping the branch in compliance with all bank policies and procedures and prepares the branch for internal audits.
• Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, performs client service issues, and responds to more complex client complaints and questions.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
• Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
• Responsible for coaching, mentoring, and monitoring service levels within the branch.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.
• Other duties as assigned.

Qualifications

• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Ability to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule: Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.