Branch Relationship Banker (Personal Banker) - Central Avenue/Phoenix (AZ)

National Bank of Arizona; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Parental leave

Tuition reimbursement

HSA/FSA

Job summary

National Bank of Arizona is seeking a Branch Relationship Banker to join our Central Avenue/Phoenix branch. This role focuses on delivering personalized service, building customer relationships, and promoting bank products.

The position emphasizes sales and service with opportunities to refer clients to lending and other departments, while supporting daily branch operations. Bilingual English/Spanish preferred.

Qualifications

• High School diploma or equivalent with 1+ years' related experience.
• Experience in a financial sales representative-oriented role preferred.
• Strong customer service, interpersonal and communication skills, both verbal and written.
• Proficient in basic computer skills, and knowledge of banking products.

Responsibilities

• Provide full-service banking and sales within the branch.
• Resolve client concerns or refer to another bank department.
• Refer clients to bank products and services, including lending.
• Establish and maintain strong customer relationships with personalized service.
• Handle cash transactions and open/update accounts as needed.
• Follow up with clients and perform other duties as assigned.

Skills

Sales experience

Customer service

Interpersonal communication

Cross-selling

Bilingual English/Spanish

Basic computer skills

Education

High School diploma or equivalent

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for an experienced Branch Relationship Banker (Personal Banker) to join Arizona’s #1 Community Bank in our Central Avenue/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. Duties may include new accounts, consumer loans, and performing client services issues.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department’s resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule: Monday – Friday: 8:15 AM – 5:15 PM; 40 hours/week

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.