Client Service Associate/Teller (40 hours) - Yuma Foothills/Yuma (AZ)

National Bank of Arizona; Yuma (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Parental Leave and Adoption Asss

Job summary

National Bank of Arizona’s Yuma Foothills branch is seeking a Client Service Associate (Teller) to provide friendly, accurate banking services to our customers. You’ll handle transactions, open accounts, and support cross-selling of bank products while maintaining balanced cash drawers.

Spanish-English bilingual abilities are preferred, and we value community-minded team players who help clients reach their financial goals. 40-hour workweek, Mon–Fri schedule.

Qualifications

• High School Diploma or equivalent and related customer service or cashiering experience.
• Basic math skills and knowledge of banking products, debits, and credits.
• Solid balancing and customer service skills are required.
• Ability to cross-sell bank products based on client needs.
• Bilingual English/Spanish preferred.

Responsibilities

• Process debit and credit transactions accurately following bank policies.
• Assist clients with new accounts, maintenance, transfers, and other services.
• Resolve client issues or refer to appropriate branch resources.
• Identify opportunities to cross-sell products and services.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Balancing cash drawer

Cross-selling

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders, and each other the best possible tools, resources, and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn’t changed.At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Client Service Associate (Teller) to join Arizona’s #1 Community Bank for our Yuma Foothills branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
• Identifies and addresses clients' needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
• Resolves clients’ problems either through direct personal action or referral to alternative branch or bank resources.
• Identifies and maximizes cross-sell the banks' opportunities through exploring needs.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent and some cashiering, customer service, balancing or other related experience.
• Basic knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on client's needs.
• Bilingual proficiency in English and Spanish languages, is preferred.

Schedule: Monday – Friday: 8:15 A.M. – 5:15 P.M.; 40 hours/week.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Positions of 20 hours or more per week are eligible to participate in employee benefits provided by NBAZ, in accordance with our standard eligibility rules, including health insurance, life insurance, 401(k) plan and other benefits offered to employees in comparable positions.