Client Service Representative

Talentify; Honolulu (HI); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

401(k) plan

Job summary

CSC is seeking a Client Service Representative for our Annual Reports and Corporate teams. This remote role is based in Hawaii and supports business customers with professional, timely service during standard business hours.

You will build relationships, handle inquiries by phone or email, and help internal and external clients by organizing workflows and navigating databases. Training, mentorship, and growth opportunities are provided.

Qualifications

• Experience in customer service or administrative role.
• Energetic self-starter in a fast-paced, team environment.
• Attention to detail and accuracy.

Responsibilities

• Build relationships with clients to understand their needs.
• Fulfill requests and answer questions for internal and external customers.
• Respond promptly to customer inquiries via phone or email.
• Provide excellent service to internal and external clients.
• Organize the workflow to meet customers' timeframes.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing customer business with proactive service.

Skills

Customer service

Self-starter

Attention to detail

Time management

Multitasking

Problem solving

MS Office

Communication skills

Salesforce

Tools

MS Word

MS Excel

Job description

Client Service Representative

Remote- Hawaii, US

Monday - Friday, 9am-6pm HT

Training hours- 6am-3pm

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring Client Service Representatives for our Annual Reports and Corporate teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world‑class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self‑starter who thrives in a fast‑paced, team‑oriented environment
• Attention to detail and accuracy
• Strong prioritization and time‑management skills
• Flexibility and agility, with the ability to multitask
• Problem‑solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus

#CSC

#CSCCareers

#LI-SL1

#LI-Remote

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current rate is $50,000-55,000.