Client Service Associate: AI-Driven Research & Outreach

Guidepoint Australia; Boston (MA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO and holidays

Comprehensive medical, dental, and 202

401(k) with company match

Commuter benefits

LinkedIn Learning access

In-office snacks and beverages

Job summary

Guidepoint’s Client Service team is seeking an Associate who will recruit experts for client consultations, conduct targeted public-source research, and lead outreach to evaluate fit for client projects. This role emphasizes rapid, high-quality expert matching and requires strong judgment, research skills, and effective communication.

The position offers a hybrid work schedule with three days in the office, a base salary of $70,000, and eligibility for a up to $4,000 annual bonus, with a

Qualifications

• Bachelor’s degree with minimum 3.0 GPA or higher.
• Previous relevant internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration.
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

Skills

Time management

Written communication

Phone outreach

Judgment

Research skills

Education

Bachelor’s degree with min 3.0 GPA

Tools

AI-enabled tools

Job description

Guidepoint’s Client Service team is seeking an Associate who will recruit experts for client consultations, conduct targeted public-source research, and lead outreach to evaluate fit for client projects. This role emphasizes rapid, high-quality expert matching and requires strong judgment, research skills, and effective communication.

The position offers a hybrid work schedule with three days in the office, a base salary of $70,000, and eligibility for a up to $4,000 annual bonus, with a