Client Service Associate

Jackson Hewitt - 3451; South Hill (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health or wellness benefits

Corporate discount program

Opportunities for advancement

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax retu

Job summary

Jackson Hewitt in South Hill, VA is seeking a Client Service Associate to be the friendly face for all who visit our offices, ensuring exceptional client experiences and essential support during tax season. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

No matter your background, we welcome you to learn and grow in a customer-focused role, with training,

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is a plus.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients in offices.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Sales experience

Basic computer skills

Job description

Benefits

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you

Perks

• Include all health or wellness benefits offered
• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement
• Discounted Friends and Family tax returns (terms apply)

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact