Client Service Associate

Jackson Hewitt; Fountain (CO); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Career advancement opportunities

Discounted tax returns

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and help keep clients engaged during wait times.

This role emphasizes strong communication, a willingness to learn, and the ability to thrive in a fast-paced retail environment while supporting tax-related services and promotions.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients, confirm appointments, and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Include all health or wellness benefits offered
• Opportunities for advancement within the organization or as a tax pro
• Discounted Friends and Family tax returns (terms apply)

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role