Client Service Associate

Jackson Hewitt Tax Service Inc.; Rio Rancho (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Wellness resources

401(k)

401(k) matching

Company parties

Employee discounts

Flexible schedule

Include all health or wellnessBenefits

Corporate discount program

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax.

Job summary

Jackson Hewitt Tax Service Inc. in Rio Rancho, NM is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support throughout the tax process. You will engage with clients, answer questions, and help ensure a smooth, friendly experience while learning how to prepare taxes.

Ideal candidates bring strong communication skills and comfort working in a fast-paced retail environment. Training, PTIN registration, and ongoing support are provided by the team.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Willingness to learn and grow in a customer-focused role.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.

Responsibilities

• Engage with clients, confirm appointments, follow up with past and potential clients.
• Prepare tax returns, distribute marketing materials, and keep clients engaged during wait times.

Skills

Communication skills

Customer service

Retail experience

Job description

Benefits:

• Opportunity for advancement
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, preparing tax returns, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! As part of our tax team you will learn how to answer questions about taxes, how to prepare taxes and how to walk clients through various stages of the tax interview process.

No matter your work background or experience level, we welcome you.

Perks:

• Include all health or wellness benefits offered
• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement
• Discounted Friends and Family tax returns (terms apply)

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,