Client Service Associate

Jackson Hewitt Tax Service Inc.; Las Cruces (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Discount program

Advancement opportunities

Tax training

Continuing education

EA materials

Friends & Family discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to provide friendly, customer-focused support at our offices.

You will engage with clients, confirm appointments, and assist with basic tax preparation processes while guiding clients through the interview steps. This role offers training opportunities, including tax preparation instruction and PTIN registration, with room for advancement in a busy retail tax environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Assist in preparing tax returns.
• Distribute marketing materials.
• Keep clients engaged during wait times.
• Walk clients through various stages of the tax interview process.

Skills

Interpersonal skills

Communication

Customer service

Job description

Benefits

• Opportunity for advancement
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, preparing tax returns, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! As part of our tax team you will learn how to answer questions about taxes, how to prepare taxes and how to walk clients through various stages of the tax interview process.

Perks

• Include all health or wellness benefits offered
• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement
• Discounted Friends and Family tax returns (terms apply)

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,