Client Service Assistant (Entry-Level)

Agent So Fearth; Charlotte (NC); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Career advancement opportunities

Professional and team-oriented work环境

Stable full-time hours

Job summary

Agent So Fearth in Charlotte, NC is seeking a customer-focused Client Service Associate to support daily client interactions and account coordination. This entry-level role offers training and an opportunity to grow in a fast-paced environment.

The role emphasizes strong communication, teamwork, and independent work, with a structured schedule and full-time hours. A positive customer experience and accurate record-keeping are key responsibilities.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to work well independently and within a team.
• Basic computer and data entry skills.
• Previous customer service experience is a plus but not required.

Responsibilities

• Assist clients with questions, service information, and account support.
• Support scheduling, documentation, and administrative coordination.
• Help resolve basic client concerns and elevate issues when necessary.
• Maintain accurate records of client interactions and updates.
• Collaborate with internal departments to ensure quality service.
• Follow company customer service and communication standards.

Skills

Interpersonal skills

Detail oriented

Organizational skills

Independent work

Teamwork

Data entry

Customer service

Education

High school diploma or equivalent

Job description

About the Role

We are looking for a professional and customer-focused Client Service Associate to join our Charlotte, NC team. This entry-level role is ideal for individuals who enjoy helping clients, building strong communication skills, and working in a fast-paced environment.

The Client Service Associate will support daily client interactions, assist with account coordination, and help maintain a positive customer experience.

Key Responsibilities

• Assist clients with questions, service information, and account support
• Support scheduling, documentation, and administrative coordination
• Help resolve basic client concerns and elevate issues when necessary
• Maintain accurate records of client interactions and updates
• Collaborate with internal departments to ensure quality service
• Follow company customer service and communication standards

Qualifications

• High school diploma or equivalent required
• Strong interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to work well independently and within a team
• Basic computer and data entry skills
• Previous customer service experience is a plus but not required

What We Offer

• Competitive pay: $18 - $27 per hour (based on experience)
• Paid training provided
• Opportunities for career advancement
• Professional and team-oriented work environment
• Stable full-time hours

Equal Opportunity Employer

We value diversity and are proud to provide equal employment opportunities to all applicants and employees.