Client Services Associate

FF Inc; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Collaborative team

Job summary

FF Inc. is hiring a Client Services Associate in Orlando, FL to support and strengthen client relationships while delivering a positive customer experience. You’ll be the main contact for a portfolio of accounts, handling day-to-day requests and coordinating with internal teams to resolve issues.

We offer paid training and a clear growth path into Account Coordinator, Account Manager, or Customer Success roles, plus a collaborative environment to build client-facing and professional skills.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts.
• Customer-first mindset with strong problem-solving skills.
• Willingness to learn new systems and tools.
• Proactive, positive attitude with strong follow-through.
• Experience in customer service or related fields is a plus.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients or customers.
• Build and maintain strong relationships through regular communication and follow-up.
• Support client needs including updates, service requests, and account changes.
• Conduct outbound check-ins to gather feedback and ensure satisfaction.
• Track account activity, service issues, and opportunities in the CRM.
• Assist with onboarding new clients to ensure a smooth transition.
• Coordinate with sales, operations, and support teams to resolve issues efficiently.
• Share product updates, promotions, and service information with clients.
• Prepare basic reports, notes, and account summaries as needed.
• Maintain a high level of professionalism, responsiveness, and organization.

Skills

Communication

Organization

Customer-centric

Problem solving

Learning new systems

Proactive

Multitasking

Job description

About The Role

We’re hiring a

Location:

Orlando, FL

Employment Type:

Full-Time

About The Role

We’re hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time. As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high-quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.

What You’ll Do

• Serve as the primary point of contact for a portfolio of clients or customers
• Build and maintain strong relationships through regular communication and follow-up
• Support client needs including updates, service requests, and account changes
• Conduct outbound check-ins to gather feedback and ensure satisfaction
• Track account activity, service issues, and opportunities in the CRM
• Assist with onboarding new clients to ensure a smooth transition
• Coordinate with sales, operations, and support teams to resolve issues efficiently
• Share product updates, promotions, and service information with clients
• Prepare basic reports, notes, and account summaries as needed
• Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For

• Strong communication skills and comfort working directly with clients
• Organized, dependable, and able to manage multiple accounts at once
• Customer-first mindset with strong problem-solving skills
• Comfortable learning new systems and tools
• Proactive, positive attitude and strong follow-through
• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
• Supportive, collaborative team environment
• Opportunities to build valuable client-facing and professional skills

Why Join Us

We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible.

Skills: customer experience,communication,customer,sales,customer service