Client Service Analyst – Rotational Program

BNY; New York (NY); On-site; USD 52,000 - 80,000; Full time

Job summary

BNY’s Client Service Practice offers a hands-on exposure to client support, onboarding, and relationship management through a 24-month rotational Analyst Program. You will contribute to service delivery, process improvements, and cross-functional collaboration across business, operations, and technology teams.

Based in New York, this full-time program targets rising undergraduates graduating Dec 2026 or May 2027, with strong communication, problem-solving, and a client-centric mindset.

Qualifications

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred.
• Graduating in Dec 2026 or May 2027 (U.S.).
• Minimum cumulative GPA of 3.0 or better.
• Does not require sponsorship for employment visa status in the country where applying.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Education

Undergraduate degree (business or technology preferred)

Job description

BNY’s Client Service Practice offers a hands-on exposure to client support, onboarding, and relationship management through a 24-month rotational Analyst Program. You will contribute to service delivery, process improvements, and cross-functional collaboration across business, operations, and technology teams.

Based in New York, this full-time program targets rising undergraduates graduating Dec 2026 or May 2027, with strong communication, problem-solving, and a client-centric mindset.