Client Service Analyst - Livechat (Turish required)

Bybit; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth fund

Team events

Global collaboration

Career advancement

Internal mobility

Job summary

Bybit is seeking a dedicated Customer Support professional in the United States to assist clients via live chat and email. You will provide efficient service, stay updated on our platform, and translate customer needs into actionable feedback for management.

The role requires 2–4 years in customer service, fluency in English and Turkish, and a strong interest in fintech/crypto trading. Flexible shift patterns include weekends and holidays to support 24/7 operations.

Qualifications

• Bachelor-level or higher in finance, economics, mathematics, or related field.
• Diploma in business administration or management with strong numerical sense.
• 2–4 years of customer service experience in frontline operations (LiveChat and Email).
• Proficient in English and Turkish for communication and writing with market counterparts.
• Interest in fintech/crypto trading firms and long-term career development.

Responsibilities

• Assist clients on all inquiries via live chat or email.
• Ensure efficient and excellent customer service experience.
• Be well prepared with the Company's platform/product and market conditions.
• Diligently manage and follow up on inquiries/complaints of current and prospective clients.
• Translate customer needs into constructive feedback and solutions for management.
• Ensure frontline operations run smoothly and flag discrepancies or risks promptly.
• Seek continuous improvement to enhance team performance and efficiency.
• Perform 5 days of shift work including weekends and public holidays (8am-5pm / 4pm-1am / 12am-9am).

Education

Bachelor's degree in finance

Bachelor's degree in economics

Bachelor's degree in mathematics

Diploma in business administration

Job description

About Us

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 - connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Turkish reading and typing is a must

Job Description

Assist clients on all inquiries via live chat or email

Ensure efficient and excellent customer service experience provided

Be well equipped with the Company's platform/product including keeping abreast of general market conditions

Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients

Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management

Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.

Continuously seek improvement to enhance team's performance and work efficiency including overall work process

Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Requirements

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity

Minimum diploma in business administration or business management with keen and sharp eye for numbers

Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)

Advantageous for candidates with experience working in financial institutions, fintech

Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.

Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts

Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms

Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.