Client Service Advocate

The Intersect Group; Scottsdale (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly New Patient Scheduler to be the first point of contact for new patients. You will help navigate care pathways, schedule appointments, and verify insurance details, ensuring a smooth onboarding experience.

You will handle high-volume calls, coordinate with clinicians on availability, and maintain accurate electronic health records while delivering compassionate, patient-centered service.

Qualifications

• 1+ year of experience in medical scheduling, front desk, or patient coordination preferred.
• Familiarity with EHR/EMR systems and medical scheduling software.
• Strong knowledge of insurance verification and prior authorization processes.
• Ability to multitask and prioritize in a high-volume clinical environment.
• Detail-oriented with strong data entry and organizational skills.
• Compassionate, patient-focused demeanor with a team-player attitude.

Responsibilities

• Schedule and confirm new patient appointments via phone, email, and online scheduling platforms.
• Collect and verify patient demographic and insurance information during intake.
• Coordinate with clinical staff to ensure accurate scheduling and provider availability.
• Manage high-volume inbound calls with professionalism and empathy.
• Maintain and update electronic health records (EHR) with accurate patient data.
• Follow up on referrals and ensure timely patient onboarding.
• Communicate office policies, preparation instructions, and appointment reminders to new patients.

Skills

Medical scheduling

Prior authorization

Data entry

Multitasking

Customer service

Tools

EHR/EMR

Scheduling software

Job description

About the Role:

Foot Ankle Specialty Centers LLC is looking for a friendly and organized New Patient Scheduler to join our growing team in Phoenix, AZ! In this role, you\'ll be the first point of contact for new patients, helping them navigate their care journey with ease and confidence. If you thrive in a fast-paced medical environment and love making a difference in people\'s lives, we want to hear from you!

Responsibilities:

• Schedule and confirm new patient appointments via phone, email, and online scheduling platforms


• Collect and verify patient demographic and insurance information during intake


• Coordinate with clinical staff to ensure accurate scheduling and provider availability


• Manage high-volume inbound calls with professionalism and empathy


• Maintain and update electronic health records (EHR) with accurate patient data


• Follow up on referrals and ensure timely patient onboarding


• Communicate office policies, preparation instructions, and appointment reminders to new patients

Requirements:

• 1+ year of experience in medical scheduling, front desk, or patient coordination preferred


• Familiarity with EHR/EMR systems and medical scheduling software


• Strong knowledge of insurance verification and prior authorization processes


• Ability to multitask and prioritize in a high-volume clinical environment


• Detail-oriented with strong data entry and organizational skills


• Compassionate, patient-focused demeanor with a team-player attitude

About Us:

Foot Ankle Specialty Centers LLC is a trusted provider of podiatric foot and ankle care serving the Phoenix, AZ community. Our patients choose us for our expert specialists, compassionate care, and commitment to getting them back on their feet. Our team members love working here because of our supportive culture, collaborative environment, and the meaningful impact we make in patients\' lives every day.