Front Desk Representative

FOOT ANKLE SPECIALTY CENTERS LLC; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Job summary

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly Front Desk Representative to greet patients and manage the reception area with warmth and organization. You will schedule appointments, verify insurance, collect co-pays, and support the care team by maintaining accurate EMR records and coordinating referrals.

Ideal candidates have medical front desk experience, strong communication, and bilingual English/Spanish skills are a plus.

Qualifications

• Prior experience in medical front desk or administrative role preferred.
• Familiarity with medical insurance verification and billing.
• Proficient with EMR and practice management software.
• Strong communication and patient-first attitude.
• Ability to multitask in a fast-paced clinical environment.
• High school diploma or equivalent.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet and check in patients professionally.
• Schedule and manage appointments in PM software.
• Answer calls, emails, and patient inquiries.
• Verify insurance eligibility and collect co-pays.
• Maintain accurate patient records in EMR.
• Coordinate referrals with insurers.
• Keep front desk and waiting area organized.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Bilingual EN/ES

Education

High School Diploma

Tools

EMR software

Practice management software

Job description

Benefits:

• Paid time off

About the Role:

Foot Ankle Specialty Centers LLC is looking for a friendly and organized Front Desk Representative to be the welcoming face of our practice in Phoenix, AZ. This is a great opportunity to join a dedicated healthcare team where your customer service skills make a real difference in every patient's experience.

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and direct incoming phone calls, emails, and patient inquiries
• Verify insurance eligibility and collect co-pays and patient payments
• Maintain accurate patient records and update demographic information in the EMR system
• Coordinate referrals and communicate with insurance providers as needed
• Ensure the front desk and waiting area remain organized and welcoming

Requirements:

• Prior experience in a medical front desk, receptionist, or administrative role preferred
• Familiarity with medical insurance verification and billing processes
• Proficiency with EMR/practice management software is a plus
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• High school diploma or equivalent required
• Bilingual (English/Spanish) is a plus

About Us:

Foot Ankle Specialty Centers LLC is a trusted podiatric practice serving the Phoenix, AZ community with compassionate, expert care for all foot and ankle conditions. Our patients rely on us for personalized treatment and outstanding service from the moment they walk through our doors. We pride ourselves on fostering a supportive, team-oriented work environment where every staff member plays a vital role in patient satisfaction.