Client Service & Accounts Specialist – Remote

State Collection Service, Inc.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K with match

HSA/FSA

PTO

Holiday pay

Wellness programs

Equipment provided

Job summary

State Collection Service is seeking a Client Service Account Specialist in the United States to act as the day-to-day liaison between the company and its clients. You will handle information requests, issues, and client-related tasks to maintain service quality and client satisfaction.

Responsibilities include preparing client reports, meeting coordination, and proactive communication with clients and internal teams. Travel to client meetings may be required as needed.

Qualifications

• 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function.
• Proficiency with MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet and keyboarding.
• Ability to create, maintain, analyze and distribute reports.
• Strong rapport-building and problem resolution skills.
• Ability to work in a fast-paced, deadline-oriented environment.
• Excellent organizational skills and multi-tasking ability.
• Clear written and verbal communication; comfortable presenting to diverse audiences.
• Willingness to travel to client meetings and conferences.

Responsibilities

• Manage correspondence, requests for information and issues from clients in a timely, professional manner.
• Prepare and conduct client meetings; gather data, develop agendas, coordinate schedules, and maintain trackers.
• Edit and publish meeting booklets; document minutes and open tickets as needed.
• Participate in internal and cross-department meetings.
• Respond to internal inquiries regarding clients and accounts.
• Produce and distribute client and department reports.
• Proactively communicate with clients and internal teams about issues and changes to maintain service quality.

Job description

State Collection Service is seeking a Client Service Account Specialist in the United States to act as the day-to-day liaison between the company and its clients. You will handle information requests, issues, and client-related tasks to maintain service quality and client satisfaction.

Responsibilities include preparing client reports, meeting coordination, and proactive communication with clients and internal teams. Travel to client meetings may be required as needed.