Client Service Representative

VCA Animal Hospitals; Saint Clair Shores (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision benefits

Paid vacation and sick days

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will be the friendly face of the practice, greeting clients and guiding pets to exam rooms, while ensuring smooth front-desk operations.

You will schedule appointments, handle payments, educate clients on pet care, and support the team with medical records and preventive care information. This role emphasizes exceptional service and teamwork.

Qualifications

• Experience in a veterinary or healthcare front-desk environment is preferred.
• Ability to greet clients warmly and explain services clearly.
• Comfort with handling payments and basic records management.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Explain fees and process payments.
• Recommend and discuss products/services, including prescriptions.
• Educate clients on general pet care and preventive measures.
• Maintain medical records, charts, and correspondence.
• Keep the facility clean and organized.

Skills

Customer service

Communication skills

Scheduling appointments

Phone handling

Payments processing

Medical records support

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com