Client Scheduling Representative

Home Hope and Healing; Smithfield (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance with company contrib.

HRA contribution

HSA available

Dental and Vision Insurance

Flexible Spending Accounts

Paid Time Off

401(k) match

Life & AD&D Insurance

Employee Assistance Program (EAP)

RestoreResilience program

Job summary

Home Hope and Healing in Smithfield, ME, is seeking a full-time Client Service Representative to join the PCA scheduling team at our central office.

Hours are weekdays, 8:00 a.m. – 4:30 p.m., with two rotations per month of after-hours On Call coverage. The CSR will coordinate schedules with PSS staff, maintain accurate communication with clients and families, and help place staff with clients for the right fit.

Qualifications

• Data entry into electronic medical records and MS Office tools.
• Strong communication and listening skills for client/family interactions.
• Ability to multitask in a high-functioning office environment.

Responsibilities

• Coordinate client/family schedules with PSS field staff.
• Provide excellent customer service and timely communication with clients and staff.
• Collaborate to place staff and clients with the right fit; resolve scheduling conflicts.

Skills

Data entry

MS Office

Customer service

Communication skills

Multitasking

Education

Associate degree or equivalent

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

Home Hope and Healing has an exciting opportunity for a full time Client Service Representative (CSR) to join our great scheduling team for our Personal Care Agency (PCA) program. The position works at our central office in Smithfield with other administrative office staff members as part of our dynamic and supportive office team! This is a day position working weekdays, 8:00 a.m. – 4:30 p.m. Will alternate after-hours On Call phone coverage around two rotations a month.

Key responsibilities include:

• Coordinate the schedules for our clients/families with our personal support specialist (PSS) field staff that provide services in client homes.
• Provide excellent customer service and accurate, thorough, and timely communication with clients/families and the field staff team.
• Collaborate with others to place staff and clients with the right fit.
• Engage in problem solving scheduling conflicts and issues with clients and staff, the care team and managers.
• Rotate after-hours On Call phone coverage with others round two rotations a month.

Job Requirements:

• Good computer skills: ability to enter data and log information into electronic medical records; ability to use MS Word, MS Excel, and MS Outlook.
• Ability to navigate smart phones and help field staff troubleshoot their schedules and documentation with smart phones.
• Good communication and listening skills.
• Ability to work independently, prioritize work and meet deadlines.
• Ability to effectively multitask in a high-functioning environment.
• Ability to handle and adapt to changes.
• Attention to detail, problem solving and follow through.
• Reliable with a strong work ethic.
• Excellent customer service skills with compassion, and a respect for client/patient confidentiality and privacy.
• Professional and respectful phone etiquette in conversing with our elderly and/or disabled clients, their families, the care team, other agencies, etc.
• Customer service or other office experience in a health care or home care setting is preferred. Associate’s degree or a combination of education and work experience in an office is preferred.

Excellent benefits include:

• Health Insurance with a generous company contribution towards the premium for employees and dependents on the plan, and $2,000 company contribution towards a HRA (Health Reimbursement Arrangement); HSA (Health Savings Account) available for the high-deductible plan
• Dental and Vision Insurance
• Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)
• Paid Time Off accrual for vacation and sick time off, paid Holidays
• 401(k) retirement plan with up to a 4% employer match that is 100% vested
• Employer-paid Life & AD&D Insurance with an EAP (employee assistance program)
• Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.
• Free RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing