Client Scheduling Representative

Home, Hope and Healing, Inc.; Smithfield (ME); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision Insurance

FSA/HSA

Paid Time Off

401(k) retirement

Life & AD&D Insurance

Employee Assistance Program

RestoreResilience program

Job summary

Home Hope and Healing seeks a full-time Client Service Representative to join our scheduling team in Smithfield. The role focuses on coordinating client and staff schedules, while delivering compassionate customer service and precise communication.

You will engage with the care team, troubleshoot scheduling issues, and participate in after-hours On Call rotations. Office-based weekday schedule, with two monthly on-call rotations.

Qualifications

• Data entry and EMR logging required.
• Proficiency with MS Word, MS Excel, and MS Outlook.
• Strong communication and listening skills.

Responsibilities

• Coordinate schedules for clients and field staff.
• Provide excellent customer service and timely communication.
• Collaborate to place staff and clients with the right fit.
• Resolve scheduling conflicts with the care team.
• Rotate after-hours On Call coverage.

Skills

Data entry

MS Word

MS Excel

MS Outlook

Communication skills

Multitasking

Attention to detail

Phone etiquette

Customer service

Education

Associate’s degree or equivalent

Tools

Electronic medical records

Job description

Home Hope and Healing has an exciting opportunity for a full time Client Service Representative (CSR) to join our great scheduling team for our Personal Care Agency (PCA) program. The position works at our central office in Smithfield with other administrative office staff members as part of our dynamic and supportive office team! This is a day position working weekdays, 8:00 a.m. – 4:30 p.m. Will alternate after-hours On Call phone coverage around two rotations a month.

Key responsibilities include:

• Coordinate the schedules for our clients/families with our personal support specialist (PSS) field staff that provide services in client homes.
• Provide excellent customer service and accurate, thorough, and timely communication with clients/families and the field staff team.
• Collaborate with others to place staff and clients with the right fit.
• Engage in problem solving scheduling conflicts and issues with clients and staff, the care team and managers.
• Rotate after-hours On Call phone coverage with others round two rotations a month.

Job Requirements:

• Good computer skills: ability to enter data and log information into electronic medical records; ability to use MS Word, MS Excel, and MS Outlook.
• Ability to navigate smart phones and help field staff troubleshoot their schedules and documentation with smart phones.
• Good communication and listening skills.
• Ability to work independently, prioritize work and meet deadlines.
• Ability to effectively multitask in a high-functioning environment.
• Ability to handle and adapt to changes.
• Attention to detail, problem solving and follow through.
• Reliable with a strong work ethic.
• Excellent customer service skills with compassion, and a respect for client/patient confidentiality and privacy.
• Professional and respectful phone etiquette in conversing with our elderly and/or disabled clients, their families, the care team, other agencies, etc.
• Customer service or other office experience in a health care or home care setting is preferred. Associate’s degree or a combination of education and work experience in an office is preferred.

Excellent benefits include:

• Health Insurance with a generous company contribution towards the premium for employees and dependents on the plan, and $2,000 company contribution towards a HRA (Health Reimbursement Arrangement); HSA (Health Savings Account) availablefor the high-deductible plan
• Dental and Vision Insurance
• Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)
• Paid Time Off accrual for vacation and sick time off, paid Holidays
• 401(k) retirement plan with up to a 4% employer match that is 100% vested
• Employer-paid Life & AD&D Insurance with an EAP (employee assistance program)
• Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.
• RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing

EOE.