Client Representative

Whole Team Innovation; Elmhurst (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee discounts

Professional development

Job summary

Whole Team Innovations in Chicago, IL is seeking a Client Representative to support local business clientele, account communication, and relationship management. This full-time, on-site role focuses on client services and collaboration with the team.

No prior client-facing experience is required as hands-on training and ongoing coaching are provided to help new team members learn our services, understand client needs, and build strong professional communication skills.

Qualifications

• Must be at least 18 years old.
• Available to work full-time and on-site in Chicago, IL.
• Comfortable communicating with business professionals face-to-face.
• Professional, dependable, and organized.

Responsibilities

• Communicate directly with local business clients in a professional and helpful manner.
• Build and maintain positive relationships with new and existing accounts.
• Learn about each client's needs, priorities, and service requirements.
• Provide clear information regarding available services and account options.
• Assist with client onboarding, account updates, and general support.
• Respond to client questions and help coordinate appropriate next steps.
• Maintain consistent follow-up with business clients.
• Keep accurate and organized records of client interactions and account activity.
• Stay informed on client programs, service updates, and internal procedures.
• Communicate client feedback and account needs to the appropriate team members.
• Support local business outreach and community relationship-building efforts.
• Work collaboratively with the team to provide a positive and professional client experience.

Skills

Strong communication

Interpersonal skills

Organized

Attention to detail

Team-oriented

Willingness to learn

Job description

Whole Team Innovations is hiring a professional and personable Client Representative to join our growing team in Chicago, IL. This full-time, on-site role is focused on supporting local business clientele, account communication, client services, and relationship management.

No previous client-facing experience is required. We provide hands-on training, ongoing coaching, and support to help new team members learn our services, understand client needs, and build strong professional communication skills.

As a Client Representative, you will work directly with local businesses throughout the Downers Grove and greater Chicago area. You will assist with client questions, service information, account support, follow-up communication, and ongoing relationship management.

Client Representative Responsibilities

• Communicate directly with local business clients in a professional and helpful manner
• Build and maintain positive relationships with new and existing accounts
• Learn about each client's needs, priorities, and service requirements
• Provide clear information regarding available services and account options
• Assist with client onboarding, account updates, and general support
• Respond to client questions and help coordinate appropriate next steps
• Maintain consistent follow-up with business clients
• Keep accurate and organized records of client interactions and account activity
• Stay informed on client programs, service updates, and internal procedures
• Communicate client feedback and account needs to the appropriate team members
• Support local business outreach and community relationship-building efforts
• Work collaboratively with the team to provide a positive and professional client experience

Client Representative Qualifications

• Must be at least 18 years old
• Available to work full-time and on-site in Chicago, IL
• Strong communication and interpersonal skills
• Professional, dependable, and organized
• Comfortable communicating with business professionals face-to-face
• Strong attention to detail and follow-through
• Positive and team-oriented attitude
• Ability to manage multiple client needs while staying organized
• Willingness to learn and receive coaching
• Previous experience in customer service, client relations, hospitality, account support, administration, or another professional client-facing role is helpful but not required

What We Offer

• Weekly pay
• Hands-on training and ongoing coaching
• Paid time off
• Employee discounts
• Professional development and mentorship
• Opportunities for advancement
• Team recognition and incentive programs
• Supportive, collaborative work environment
• Optional travel and networking opportunities
• Hands-on experience working with local businesses and professional accounts

This opportunity is ideal for individuals interested in building experience in client relations, account support, business communication, customer service, and professional relationship management.