Client Relationship Pro — Digital Banking Advisor

U.S. Bank; Columbus (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Disability insurance

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant in Columbus, OH to engage customers across in-person, appointment, and virtual channels while delivering trusted financial guidance. You will educate clients on deposits and loans, process account openings, and leverage digital tools to enhance the client experience.

The role emphasizes proactive outreach, excellent communication, and collaboration with branch teams to meet customers’ needs and drive satisfaction.

Qualifications

• High school diploma or equivalent.
• Retail banking experience preferred (3–4 years).
• NMLS registration required for the role.

Responsibilities

• Build relationships with customers across in-person, by appointment, and virtual channels.
• Educate clients on deposits, loans, and digital self-service options.
• Open new consumer and business accounts and process requests.
• Collaborate with branch teams to deliver exceptional client experiences.

Skills

Relationship building

Communication

Digital banking

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant in Columbus, OH to engage customers across in-person, appointment, and virtual channels while delivering trusted financial guidance. You will educate clients on deposits and loans, process account openings, and leverage digital tools to enhance the client experience.

The role emphasizes proactive outreach, excellent communication, and collaboration with branch teams to meet customers’ needs and drive satisfaction.