Client Relationship & Onboarding Specialist

Pacer Group; Pottstown (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training on payroll processes

Employer of Record programs

Contractor onboarding

Client communication

Workforce management systems

Job summary

Pacer Group is seeking a Client Relationship Coordinator to support payroll, EOR, and IC compliance programs. You will be the main contact for contractors across client programs, guiding them from onboarding through joining and ongoing care.

The ideal candidate is highly organized, responsive on email and phone, and able to manage multiple priorities. Recent graduates are encouraged to apply; training will be provided.

Qualifications

• Bachelor's degree preferred (Not Required).
• Recent graduates are encouraged to apply.
• Prior experience in staffing, recruiting coordination, HR, payroll, customer service, operations, or account management is helpful but not mandatory.
• Candidates with strong communication skills and the right attitude can be trained for the role.

Responsibilities

• Communicate directly with candidates and contractors throughout the onboarding and employment lifecycle.
• Collect and track required hiring and onboarding documentation.
• Coordinate employment details including start date, pay rate, assignment information, work location, and client requirements.
• Follow up proactively with candidates to ensure all documentation is completed on time.
• Confirm that contractors are fully cleared and ready to start before their scheduled joining date.
• Maintain regular communication with contractors before and after joining.
• Serve as a one-stop point of contact for payroll contractors supporting different client programs.
• Assist contractors with payroll-related questions and route complex issues to the appropriate internal team when required.
• Coordinate with payroll, HR, finance, operations, and client teams to resolve contractor concerns.
• Track contractor start dates, assignment changes, extensions, and terminations.
• Ensure contractor records are accurate and updated in internal systems.
• Support the IC onboarding and compliance process.
• Collect required business, tax, insurance, banking, and compliance documentation.
• Coordinate with internal compliance teams to ensure contractors meet engagement requirements.
• Follow up on missing or expiring documentation.
• Maintain organized records for audit and compliance purposes.
• Track client-specific onboarding requirements.
• Follow up on pending approvals, documentation, background checks, and start-date requirements.
• Escalate delays or risks before they impact a contractor's joining date.
• Provide timely status updates to internal stakeholders and client teams.
• Build positive relationships with contractors throughout their assignment.
• Respond promptly to questions and concerns.
• Help contractors understand payroll schedules, timesheets, onboarding steps, and assignment expectations.
• Proactively check in with contractors when necessary to identify and resolve issues early.

Skills

Strong communication

Phone etiquette

Email responsiveness

Organizational skills

Time management

Multitasking

Attention to detail

Proactive

Customer service mindset

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

HRIS/ATS/Payroll platforms

Job description

Pacer Group is seeking a Client Relationship Coordinator to support payroll, EOR, and IC compliance programs. You will be the main contact for contractors across client programs, guiding them from onboarding through joining and ongoing care.

The ideal candidate is highly organized, responsive on email and phone, and able to manage multiple priorities. Recent graduates are encouraged to apply; training will be provided.