Client Experience & Onboarding Coordinator

Rimkus; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plan (Medical, Dental & Vision)

Retirement plan (401k)

Life Insurance (Basic & Voluntary)

Paid Time Off (Vacation, Sick & Public

Holidays

Family Leave (Maternity, Paternity)

Disability (Short/Long Term)

Training & Development

Job summary

Rimkus seeks a Client Relations Coordinator to ensure responsive, high-quality client experiences across prospect and existing clients. You will support intake, assignment coordination, relationship management, and business development efforts in a fast-paced environment.

Ideal candidates will be highly organized, customer-focused, and proficient with Microsoft Office and client management systems, able to manage confidential information and collaborate with internal teams for seamless service

Qualifications

• Associate or bachelor’s degree preferred; equivalent education and experience may be considered.
• 3+ years of experience in client services, customer service, sales support, business development, hospitality, account management, or a related field preferred.
• Proficient in Microsoft Office applications.
• Experience with database management and/or client management systems preferred.
• Experience handling inbound client inquiries, coordinating with internal experts, managing client onboarding, and maintaining ongoing client relationships.
• Eligible to work in the United States.

Responsibilities

• Provide exceptional service and support to prospective and existing clients through phone, email, and other communication channels.
• Respond promptly to client inquiries and assist with assigning incoming matters to appropriate internal teams or experts.
• Support client onboarding and ensure accurate collection and entry of client and assignment information.
• Maintain client records, assignment tracking, and activity updates within company databases.
• Collaborate with internal departments to ensure seamless execution of client service activities.
• Assist in collecting and organizing performance metrics and operational data for reporting purposes.
• Identify opportunities to improve client experience and internal processes.
• Maintain confidentiality of client information and company business matters.
• Support business development and marketing initiatives, such as client events, webinars, and outreach, and perform other client service and administrative duties as assigned.

Skills

Customer service

Microsoft Office

CRM systems

Database management

Multi-channel communication

Education

Associate or Bachelor’s degree (preferred)

Equivalent education/experience

Tools

CRM software

Database software

Job description

Rimkus seeks a Client Relations Coordinator to ensure responsive, high-quality client experiences across prospect and existing clients. You will support intake, assignment coordination, relationship management, and business development efforts in a fast-paced environment.

Ideal candidates will be highly organized, customer-focused, and proficient with Microsoft Office and client management systems, able to manage confidential information and collaborate with internal teams for seamless service