Client Relationship Manager — Remote, Strategic Partnerships

Kenswick Partners; City of Albany (NY); Híbrido; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

401(k) retirement plan

Flexible schedule

Resumo da oferta

The Kenswick Partners is seeking a Client Relationship Manager to maintain strong partner relationships and manage reader introductions from request to answer. You will serve as the steady point of contact, ensuring trust and clarity throughout all interactions.

Role requires handling multiple accounts, providing honest feedback, and coordinating with editors and account teams. Remote, full-time position based in the United States, with health and retirement benefits.

Qualificações

• Four or more years in account management, client relationship management, or client service leadership.
• Experience managing accounts for business or professional clients is a strong plus.
• A calm, professional phone manner and clear writing.
• Strong organization across many relationships at once.
• Sound judgment with personal and confidential information.
• Comfort with a CRM, shared documents, and video calls.
• A home office where you can take calls without interruption, with dependable internet.
• Eligible to work in the United States.

Responsabilidades

• Manage a group of partner company relationships with regular check-ins and honest feedback.
• Handle reader introductions end to end, confirming details and consent before anything is shared.
• Follow up with readers and partners until each introduction has a clear answer.
• Spot problems early, such as a slow partner or an unhappy reader, and resolve them.
• Keep partner records, notes, and results current and accurate.
• Share what partners and readers are asking for with the editor and the account team.
• Report monthly on partner health, introductions made, and outcomes.

Conhecimentos

Account management

Client relationship management

Clear writing

CRM familiarity

Video calls

Organizational skills

Ferramentas

CRM software

Descrição da oferta de emprego

The Kenswick Partners is seeking a Client Relationship Manager to maintain strong partner relationships and manage reader introductions from request to answer. You will serve as the steady point of contact, ensuring trust and clarity throughout all interactions.

Role requires handling multiple accounts, providing honest feedback, and coordinating with editors and account teams. Remote, full-time position based in the United States, with health and retirement benefits.