Client Relationship Manager

Kenswick Partners; City of Albany (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Flexible schedule

Job summary

The Kenswick Partners is seeking a Client Relationship Manager to maintain strong partner relationships and manage reader introductions from request to answer. You will serve as the steady point of contact, ensuring trust and clarity throughout all interactions.

Role requires handling multiple accounts, providing honest feedback, and coordinating with editors and account teams. Remote, full-time position based in the United States, with health and retirement benefits.

Qualifications

• Four or more years in account management, client relationship management, or client service leadership.
• Experience managing accounts for business or professional clients is a strong plus.
• A calm, professional phone manner and clear writing.
• Strong organization across many relationships at once.
• Sound judgment with personal and confidential information.
• Comfort with a CRM, shared documents, and video calls.
• A home office where you can take calls without interruption, with dependable internet.
• Eligible to work in the United States.

Responsibilities

• Manage a group of partner company relationships with regular check-ins and honest feedback.
• Handle reader introductions end to end, confirming details and consent before anything is shared.
• Follow up with readers and partners until each introduction has a clear answer.
• Spot problems early, such as a slow partner or an unhappy reader, and resolve them.
• Keep partner records, notes, and results current and accurate.
• Share what partners and readers are asking for with the editor and the account team.
• Report monthly on partner health, introductions made, and outcomes.

Skills

Account management

Client relationship management

Clear writing

CRM familiarity

Video calls

Organizational skills

Tools

CRM software

Job description

Overview

Once a company partners with The Kenswick Partners, the Client Relationship Manager keeps that relationship strong. You are the steady point of contact for each partner, and you handle every reader introduction from request to answer so that readers and partners both feel looked after.

This role suits people who have managed a group of client accounts and know that trust is built in the follow-up. Account managers, relationship bankers, and client service leaders tend to do very well.

What You'll Do

• Manage a group of partner company relationships with regular check-ins and honest feedback
• Handle reader introductions end to end, confirming details and consent before anything is shared
• Follow up with readers and partners until each introduction has a clear answer
• Spot problems early, such as a slow partner or an unhappy reader, and resolve them
• Keep partner records, notes, and results current and accurate
• Share what partners and readers are asking for with the editor and the account team
• Report monthly on partner health, introductions made, and outcomes

What We're Looking For

• Four or more years in account management, client relationship management, or client service leadership
• Experience managing accounts for business or professional clients is a strong plus
• A calm, professional phone manner and clear writing
• Strong organization across many relationships at once
• Sound judgment with personal and confidential information
• Comfort with a CRM, shared documents, and video calls
• A home office where you can take calls without interruption, with dependable internet
• Eligible to work in the United States

What's Offered

• Full-time work from home
• Training on the journal, its partners, and how introductions work
• Direct work with the editor and the account team
• Health, dental, and vision insurance
• 401(k) retirement plan
• A flexible schedule

The Kenswick Partners provides reasonable accommodations to qualified applicants with disabilities during the application and interview process. To request one, write to us through the Contact page.

About The Kenswick Partners

The Kenswick Partners publishes a journal of straight answers on work, money, and the decisions behind a career. We are based in Albany, New York. The Kenswick Partners is an equal opportunity employer.

Four or more years in account management, client relationship management, or client service leadershipExperience managing accounts for business or professional clients is a strong plusA calm, professional phone manner and clear writingStrong organization across many relationships at onceSound judgment with personal and confidential informationComfort with a CRM, shared documents, and video callsA home office where you can take calls without interruption, with dependable internetEligible to work in the United States