Practice Management Analyst

Quad/Graphics; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

QuadMed is seeking a Practice Management Analyst II for a full-time remote position. The role involves supporting Epic applications, analyzing workflows, and collaborating with teams to enhance EMR systems. Ideal candidates will have a Bachelor’s degree and experience in healthcare IT.

Benefits

401(k)

Holidays

Vacations

Qualifications

• Minimum three years in healthcare IT and Epic application analysis.
• Certification in at least two Epic applications such as Resolute, Cadence, Prelude.

Responsibilities

• Review business and user requirements; collaborate to design EMR systems.
• Support Epic applications, including solution design and training resources.
• Troubleshoot problems and provide on-call support on a rotating basis.

Skills

Communication

Business Analysis

Healthcare Workflows

EMR Design

Education

Bachelor’s Degree

Tools

Epic Applications

Job description

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients, unhurried visits to build meaningful relationships, and an opportunity to empower our patients to achieve their full potential — at work and in life. If you are determined to make a difference, join our health care revolution and be part of something better.

QuadMed is seeking a Practice Management Analyst to join our corporate team. This is a full-time remote position.

General Purpose of Job

The Practice Management Analyst II (PMA II) serves as the support contact and specialist for assigned Epic applications. Reporting to the Practice Management Analyst Lead and consulting with the Sr. Practice Management Analyst, this role involves configuring, building, and installing applications, as well as coordinating issues during the build phase. Responsibilities include reviewing workflows, understanding policies and procedures, analyzing new releases, and supporting system testing and documentation. The PMA II also troubleshoots end-user issues, assists in designing and implementing new applications and system enhancements, and participates in testing and deployment activities.

Key Responsibilities

1. Review business and user requirements; collaborate on designing and building solutions to automate or improve EMR systems.
2. Support Epic applications by reviewing design, training resources, and processes.
3. Communicate effectively with team members, users, vendors, and leadership.
4. Produce quality deliverables throughout the change lifecycle, including design, testing, and implementation.
5. Support and maintain EMR systems, analyze issues, and coordinate corrective actions.
6. Work with reporting teams to ensure proper system data capture.
7. Participate in vendor demos, site visits, and system health checks.
8. Recommend and design technology solutions to address business problems.
9. Participate in meetings with vendors to troubleshoot issues and gather requirements.
10. Create, review, and execute system test plans; evaluate new releases and recommend features to implement.
11. Test system upgrades, document build specifications, and support system changes.
12. Troubleshoot problems, provide user support, and assist in documentation.

Job Requirements

Education: Bachelor’s degree preferred.

Experience:

• At least three (3) years’ experience in healthcare IT.
• At least three (3) years’ experience as an analyst with Epic applications.
• Experience with revenue cycle workflows, clinic front office workflows, and release of information preferred.

Certificates, Licenses, Registrations: Must be certified in at least two Epic applications such as Resolute Professional Billing, Cadence, Prelude, Referrals, Welcome, Security, or HIM.

Knowledge, Skills & Abilities:

• Experience with EMR design, build, and configuration, especially Epic applications.
• Knowledge of healthcare business and practice management applications.
• Strong analytical, communication, and customer service skills.
• Ability to manage multiple projects, work independently and as part of a team, and demonstrate problem-solving skills.
• Commitment to diversity and inclusion.

Harry Quadracci founded QuadMed in 1991 with a vision to do things differently and better in healthcare. Over 30 years, we have partnered with employers nationwide to provide value-driven health and wellness services, breaking down barriers of cost, access, and quality. We empower employees and their families to live healthier, happier lives.

We offer excellent benefits, including 401(k), holidays, vacations, and more.

QuadMed and Quad are committed to equal opportunity employment and creating a diverse, inclusive workplace. We prohibit discrimination and harassment based on any protected category and are a drug-free workplace.