Client Relationship Management Analyst

Pearson; Jackson (MS); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading company in educational testing seeks a Client Relationship Management Analyst to promote their PTE suite of tests within higher education institutions. The role involves building relationships, executing tactical plans, and collaborating with global teams, requiring strong sales and communication skills. This remote position offers a competitive salary and the opportunity to make a significant impact in the education sector.

Qualifications

• Proven success in sales roles.
• Ability to work independently with strong organizational skills.
• Proficiency with CRM systems and mobile technologies.

Responsibilities

• Develop and execute a tactical plan across higher education institutions to promote the PTE portfolio.
• Build and manage relationships with university staff to secure awareness and endorsement of PTE.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Effective communication skills

Sales skills

Relationship building

Organizational skills

Influencing skills

Tools

CRM systems

Office tools

Job description

Join to apply for the Client Relationship Management Analyst role at Pearson.

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with global ELL colleagues to drive activity between sending and receiving markets. The manager will represent US interests in product development and provide market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions to promote the PTE portfolio.
2. Build and manage relationships with university staff to secure awareness and endorsement of PTE.
3. Use sales and influencing skills to demonstrate the benefits of PTE to universities and colleges.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Represent PTE at industry conferences and events.
7. Organize workshops and seminars on English language testing for universities and colleges.
8. Stay informed on developments in higher education, competitors, and Pearson products.
9. Collaborate with sending regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations via conferences, webinars, and social platforms.
13. Understand market dynamics and competitive positioning.
14. Prioritize customer needs and foster teamwork.

Key Requirements

• Effective communication skills for diverse audiences.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship building for commercial benefit.
• Good influencing skills and credibility.
• Proven success in sales roles.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven attitude.
• Comfortable in a dynamic, changing environment.
• Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.

Salary ranges are influenced by various factors; for this role, the full-time salary is between $55,000 and $60,000, with eligibility for a sales incentive plan. Benefits details are available on the company website.