Client-Focused Relationship Banker

JP Morgan Chase; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

JP Morgan Chase in New York is seeking an Associate Relationship Banker to welcome clients, provide hospitality, and apply banking solutions with cutting-edge technology to meet financial needs. You will guide customers through everyday banking, identify opportunities, and support branch goals.

In this role you will engage with walk-in and scheduled clients, build lasting relationships, educate them on Chase Mobile App, Chase.com, and ATMs, and route complex needs to our team of experts while

Qualifications

• Create memorable experiences for clients and elevate service.
• Clear, polite consultative communication to tailor product features.
• Resolve client issues with attention to detail and provide consistent experience.
• Operate within risk parameters and complete required training.
• Work branch hours including weekends and some evenings.
• Dodd-Frank and NMLS/SAFE Act compliance expectations may apply.

Responsibilities

• Put clients first and deliver attentive, friendly service in the branch.
• Engage in clear, consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients in person and over the phone to deepen relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly to advise on banking solutions and connect to experts.
• Adhere to policies and regulatory requirements.

Skills

Memorable client experiences

Excellent communication

Client issue resolution

Risk/compliance awareness

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JP Morgan Chase in New York is seeking an Associate Relationship Banker to welcome clients, provide hospitality, and apply banking solutions with cutting-edge technology to meet financial needs. You will guide customers through everyday banking, identify opportunities, and support branch goals.

In this role you will engage with walk-in and scheduled clients, build lasting relationships, educate them on Chase Mobile App, Chase.com, and ATMs, and route complex needs to our team of experts while