Senior Client Relations Leader (Hybrid: Remote/Onsite)

Broadridge Financial Solutions; Edgewood (NY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Broadridge Financial Solutions in Deer Park, NY is seeking a Senior Client Relationship Administrator to manage daily service delivery for an assigned client group. You will interact with clients daily via email and phone, communicating status updates, resolving research items, and escalating urgent issues.

This hybrid role requires 3–5 years in client relationship management, strong MS Office skills, and excellent organizational and communication abilities.

Qualifications

• 3–5 years of client relationship management experience.
• Experience in client service and/or sales-related roles preferred.
• Strong organizational, verbal and written communication skills.

Responsibilities

• Act as a Client Advocate and interface among departments on the clients’ behalf.
• Manage daily service delivery activities for an assigned group of clients.
• Provide timely updates and resolutions to client inquiries and issues.
• Engage clients through the suite of electronic products and explain clearly.
• Utilize MS Office to provide metrics data to clients and internal teams.
• Manage SLAs for clients according to contracts.

Skills

Client relationship management

Communication skills

Organizational skills

Team collaboration

Education

Bachelor's Degree preferred

Tools

MS Office

Job description

Broadridge Financial Solutions in Deer Park, NY is seeking a Senior Client Relationship Administrator to manage daily service delivery for an assigned client group. You will interact with clients daily via email and phone, communicating status updates, resolving research items, and escalating urgent issues.

This hybrid role requires 3–5 years in client relationship management, strong MS Office skills, and excellent organizational and communication abilities.