Client Relationship Consultant II - Digital Banking Pro

US Bank; Grants Pass (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Holiday opportunities

Disability insurance

Parental leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering trusted guidance on deposit and loan products and services. The role emphasizes building strong client relationships and guiding customers through digital solutions.

This position requires NMLS registration and compliance checks, with opportunities to collaborate across branch teams and serve communities through a digital-first approach.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank policies and procedures

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies client needs and recommends banking solutions.
• Opens new accounts and processes service requests.
• Educates clients on digital products and self-service options.
• Collaborates with branch team to serve clients with excellence.
• Leverages digital tools to optimize the client experience.

Skills

Relationship building

Customer service

Digital products

Effective communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering trusted guidance on deposit and loan products and services. The role emphasizes building strong client relationships and guiding customers through digital solutions.

This position requires NMLS registration and compliance checks, with opportunities to collaborate across branch teams and serve communities through a digital-first approach.