Client Relationship Consultant: Digital Banking Advisor

Us Bank; Richmond Heights (MO); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life-ins

Short-term and long-term disability

Pregnancy disability and parentalLeave

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant in Missouri to build and nurture client relationships through multiple channels, including in-person, by appointment, and virtually. You will assess banking needs, educate clients on deposit and loan products, and open new accounts while guiding customers toward digital self-service options.

The role emphasizes proactive outreach, strong customer service, and collaboration with branch teams to deliver an exceptional client experience.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Builds and sustains client relationships through proactive outreach and follow-up.
• Assess customers' banking needs and educate them on deposit and loan products and services.
• Open new consumer and business accounts and process service requests.
• Educate clients on emerging and self-service digital products and services.
• Collaborate with branch team members and partners to serve clients.
• Leverage resources and technologies to optimize the client experience and ensure operational excellence.

Skills

Relationship building

Effective communication

Customer service

Digital tools proficiency

Banking product knowledge

Problem solving

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant in Missouri to build and nurture client relationships through multiple channels, including in-person, by appointment, and virtually. You will assess banking needs, educate clients on deposit and loan products, and open new accounts while guiding customers toward digital self-service options.

The role emphasizes proactive outreach, strong customer service, and collaboration with branch teams to deliver an exceptional client experience.