Client Relationship & Banking Solutions Specialist

First Merchants Corporation; Detroit (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank seeks a Customer Relationship Representative to deliver high-quality service and drive sales in a fast-paced banking center. You will handle deposits, loans, and account openings while guiding clients to digital tools and services. Strong relationship skills and product knowledge help grow loyalty and meet team goals.

The role emphasizes accuracy, compliance, and proactive client engagement to support both individual and business clients in Detroit area branches.

Qualifications

• High school diploma or GED required.
• 1+ year in banking, sales, or related experience; at least 6 months selling products.
• S.A.F.E Act registration required by employment.
• Ability to obtain Notary Public designation.
• Ability to multi-task in a fast-paced environment.
• Deep knowledge of bank products and services across lines of business.

Responsibilities

• Deliver high-quality customer service by addressing a wide range of banking needs.
• Open deposits accounts and process loan applications for clients.
• Identify and recommend products, services, and digital tools.
• Maintain accurate client records and account information.
• Support branch operations and internal controls to ensure compliance.
• Engage in sales and service activities to meet goals and scorecard targets.

Skills

Customer service

Relationship management

Sales

Banking knowledge

Education

High school diploma or GED

Job description

First Merchants Bank seeks a Customer Relationship Representative to deliver high-quality service and drive sales in a fast-paced banking center. You will handle deposits, loans, and account openings while guiding clients to digital tools and services. Strong relationship skills and product knowledge help grow loyalty and meet team goals.

The role emphasizes accuracy, compliance, and proactive client engagement to support both individual and business clients in Detroit area branches.